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MyAlerts Frequently Asked Questions

  1. What is MyAlerts?
  2. I want to sign up for MyAlerts. What kind of information is available to me?
  3. How do I register for MyAlerts?
  4. How do I send a text message?
  5. How do I manage my communication preferences (i.e., cell phone number, email address, quiet times)?
  6. What are "Do Not Disturb" settings? 
  7. What commands can I text to MyAlerts from my phone? 
  8. How do I opt-out of receiving all alerts? 
  9. How much does it cost? 
  10. Can PSE&G guarantee delivery of text messages? 
  11. What if my mobile phone number changes? 
  12. Can my spouse and I both get alerts about our home's PSE&G account on each of our phones? 
  13. I have multiple accounts. Can I receive alerts for more than one account? 
  14. My neighbor's power is out, but they are not registered for MyAlerts. Can I report a power outage for them via text? 
  15. I texted OUT to PSE&G, but I have power. Now what? 
  16. What happens during widespread outage situations? 
  17. How exact are the power restoration times provided? 
  18. What is Pay-by-Text? 
  19. How do I add bank account information to my account so I can pay by text? 
  20. What happens if I need to cancel or change a payment I just made? 
  21. Why is my account ineligible for pay by text? 
  22. When I receive a message "Payment Posted," can a payment still be returned? 
  23. What is a "Payment Reminder"? 
  24. What if I received a text message stating my power was restored, but my lights are still out? 
  25. What are the supported carriers? 
  26. Where can I read the Terms and Conditions? 

1. What is MyAlerts?

MyAlerts is a 24/7 notification service that enables customers to report power outages and make payments to PSE&G via text message. It also enables customers to receive outage and payment notifications to their cell phones and email addresses. The MyAlerts service is free* to all customers within PSE&G's service territory.

*Please note that standard message and data rates may apply through your cellphone carrier.

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2. I want to sign up for MyAlerts. What kind of information is available to me?

Once registered for MyAlerts, you can choose the types of alerts you wish to receive.
We can alert you when:

  • There is a power outage in your area
  • Your Estimated Time of Restoration (ETR) changes
  • Your power outage is restored
  • Your payment is due
  • A payment has been posted to your account

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3. How do I register for MyAlerts?

There are two ways to register:

  • Log in to MyAccount from your smart phone, tablet, or computer.  Then, under the Text/Email Notifications "MyAlerts" section, add a new contact for text notification and the types of alerts you want to receive.


    OR

  • Use your mobile phone to text "REG" to 47734 (4PSEG), and then follow the prompts to register.

*Please note that standard message and data rates may apply through your cellphone carrier.

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4. How do I send a text message?

  • Open a new text message in your cell phone
  • Enter 47734 in the "Send To" field
  • Type REG (not case sensitive) or any other valid command (Out, Stat, Bal, Help, Nick, Sub, Stop, Pause, Resume) in the message field
  • Send the message

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5. How do I manage my communication preferences (i.e., cell phone number, email address, quiet times)?

Once registered, you can log in to MyAccount to manage all of your communication preferences.

  • Choose to receive notifications via email and/or text message
  • Set up and manage the times you would like to be contacted
  • Add multiple contacts to a single PSE&G account
  • Add multiple PSE&G accounts to a single mobile phone number or email address

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6. What are "Do Not Disturb" settings?

The Do Not Disturb (DND) feature enables customers to set times that they would not like to be disturbed by alerts. During a DND time frame, messages will be queued and sent once the time frame is over.

Billing-related notifications will only be sent from PSE&G between 9 a.m. and 5 p.m. Power outage alerts are sent as power outages occur. If you would like to set up a "Do Not Disturb" time range, this feature is available by logging into MyAccount, under the Text/Email Notifications "MyAlerts" section.  You may set a different "Do Not Disturb" time range for each phone number or email address.

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7. What commands can I text to MyAlerts from my phone?

  • REG: Sign up for power outage alerts
  • SUB: Subscribe to additional alerts
  • NICK: Create a nickname for an account, such as: Home, Mom, LakeHouse
  • PAY: Make a payment using your saved bank details
  • BAL: Receive your current balance, as well as the amount and date of your last payment
  • OUT: Report a power outage
  • STAT: Check the status of a power outage
  • PAUSE: Stop receiving alerts temporarily
  • RESUME: Continue receiving alerts
  • STOP: Opt-out of MyAlerts
  • HELP: Receive a list of available commands and PSE&G’s customer service phone number

 

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8. How do I opt-out of receiving all alerts?

Through your MyAccount:
Log in to MyAccount from your smart phone, tablet, or computer and select the Text/Email Notifications "MyAlerts" in the Update My Profile section.  You can use the tabs to turn off messages or you can delete contacts from MyAlerts using the trashcan icon.

OR

Through the registered contact:
For phones:
• Text "STOP" to 47734 (4PSEG) from the phone you wish to opt-out of MyAlerts

For emails:
• Open a MyAlerts email that you've received, click the unsubscribe link at the bottom

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9. How much does it cost?

MyAlerts is offered at no charge by PSE&G. However, your mobile phone provider may bill you for text messages received and sent with this service. PSE&G is not responsible for these charges. Before using MyAlerts, check with your mobile phone service provider for text message rates and plans.

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10. Can PSE&G guarantee delivery of text messages?

PSE&G cannot guarantee delivery of text messages. Your mobile phone wireless carrier is responsible for delivering text messages. Text message delivery may be limited by your mobile phone plan, or your carrier's wireless coverage area.

Your mobile phone must be on to receive text messages. From time to time, MyAlerts may be unavailable. This could result in undelivered or untimely text messages.

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11. What if my mobile phone number changes? 

Before changing your phone number, text “STOP” to opt-out of MyAlerts, or delete that phone number from your preferences by selecting Text/Email Notifications "MyAlerts" in the Update My Profile section through My Account.  Once your mobile phone number changes or if your PSE&G account number changes, register your new mobile phone number by selecting Text/Email Notifications "MyAlerts" in the Update My Profile section through My Account, or by texting “REG” to 47734 (4PSEG).

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12. Can my spouse and I both get alerts about our home's PSE&G account on each of our phones? 

Yes, for any of your accounts, you can enroll as many different phone numbers or email addresses as you'd like.

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13. I have multiple accounts. Can I receive alerts for more than one account? 

Yes, you can register all of your accounts for MyAlerts. You can add a nickname to each account (such as Home, Mom, LakeHouse) to make it easy to keep track of your accounts. After registering, just text “NICK” to 47734 (4PSEG) to create a nickname for the account.

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14. My neighbor's power is out, but they are not registered for MyAlerts. Can I report a power outage for them via text? 

No. You can only report a power outage via text for the locations associated with your mobile phone. Your neighbor can register for the program by texting “REG” to 47734 (4PSEG). Standard message and data rates may apply.

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15. I texted OUT to PSE&G, but I have power. Now what?

Please let us know by calling 1-800-436-7734. We'll cancel the order for you.

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16. What happens during widespread outage situations? 

MyAlerts is intended for use during normal weather and operating conditions. During times of widespread outages or emergency situations (e.g. hurricanes, ice storms, etc.), PSE&G focuses resources on power restoration. In these situations, MyAlerts messages may be regional, delayed, or both. In times of weather disasters (e.g. hurricanes, ice storms, etc.), power outage text messages and emails may not be deliverable.

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17. How exact are the power restoration times provided? 

Power restoration times are only estimates. They are based on the best information we have at the time about the power outage. We generally know how long different types of power outages take to restore, but each power outage may have unique circumstances.

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18. What is Pay-by-Text? 

Pay-by-text is a new way to pay your PSE&G bill! By texting PAY to 4PSEG (47734) you'll be able to make a payment from your bank account. We'll ask you to choose the amount you'd like to pay and what bank account to make the payment from.

Please note: before you can Pay-by-Text, please register your cellphone for MyAlerts. Learn how here: https://www.pseg.com/myalerts/register.jsp Also, please make sure that you have bank details on file. To change the bank details you have on file, login to MyAccount at www.pseg.com/myaccount or give us a call at 1-800-436-PSEG (7734).

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19. How do I add bank account information to my account so I can pay by text? 

To pay by text, you need to have bank details saved on your account. You can add your checking or savings account information by logging into our secure site at www.pseg.com/myaccount or by calling 1-800-436-PSEG (7734).

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20. What happens if I need to cancel or change a payment I just made? 

Please call us as soon as possible at 1-800-436-PSEG (7734).

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21. Why is my account ineligible for pay by text? 

Your account is currently ineligible to pay by text because of returned check(s) made through your checking account. For more information please contact our Credit & Collections Department at 1-800-357-2262 (M-F, 7:30am-8:00pm).

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22. When I receive a message "Payment Posted," can a payment still be returned? 

Yes, a "Payment Posted" message simply means PSE&G has received your payment and has applied it to your account. It may still be returned once processed, thus generating a call back to the number we have on file.

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23. What is a "Payment Reminder"? 

A “Payment Reminder” is a text and/or email that will be sent to you five days prior to your PSE&G bill due date. If your balance is paid in full, you will not receive a message. If you make a payment, and still have a remaining balance five days prior to your bill due date, you will receive a “Payment Reminder” message.

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24. What if I received a text message stating my power was restored, but my lights are still out? 

Please first check the circuit breaker at your property. If power is still not restored after checking the breaker, text “OUT” to 47734 (4PSEG) to report the power outage again. There may be additional damage at your location that we were not previously aware of when making the original repairs. If you have downed wires, damaged poles, etc., please call us at 1-800-436-7734 to report the damaged equipment.

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25. What are the supported carriers? 

Major Carriers: AT&T, Verizon Wireless, Sprint, T-Mobile, U.S. Cellular, Alltel, Boost Mobile, and Virgin Mobile.

Minor Carriers: Alaska Communications Systems (ACS), Appalachian Wireless (EKN), Bluegrass Cellular, Cellular One of East Central IL (ECIT), Cellular One of Northeast Pennsylvania, Cincinnati Bell Wireless, Cricket, Coral Wireless (Mobi PCS), COX, Cross, Element Mobile (Flat Wireless), Epic Touch (Elkhart Telephone), GCI, Golden State, Hawkeye (Chat Mobility), Hawkeye (NW Missouri), Illinois Valley Cellular, Inland Cellular, iWireless (Iowa Wireless), Keystone Wireless (Immix Wireless/PC Man), Mosaic (Consolidated or CTC Telecom), Nex-Tech Wireless, NTelos, Panhandle Communications, Pioneer, Plateau (Texas RSA 3 Ltd), Revol, RINA, Simmetry (TMP Corporation), Thumb Cellular, Union Wireless, United Wireless, Viaero Wireless, and West Central (WCC or 5 Star Wireless), Cellcom, CSpire Wireless.

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26. Where can I read the Terms and Conditions? 

View MyAlerts Terms & Conditions.

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