PSEG We make things work for you
For Your Information

icon title Newsroom

February 11, 2015

PSE&G Ranks Highest in J.D. Power Study of Business Customer Satisfaction with Gas Service in the East

Utility now ranks highest in both gas and electric service to business customers

Disclaimer

(NEWARK, NJ – Feb. 11, 2015) – Public Service Electric and Gas Company (PSE&G) ranks highest in gas service business customer satisfaction in the east, according to the annual J.D. Power study announced today. Last month, the utility also was recognized for ranking highest in electric service business customer satisfaction among 12 large utilities in the eastern United States. It is the first time in PSE&G’s history to rank highest in business customer satisfaction for both electric and gas service.

PSE&G ranked highest in the region with a score of 690, above the average of 674 for gas utility business customers in the east. The J.D. Power study ranks companies on a 1,000-point scale.

The award recognized PSE&G’s strong performance in four measures of customer satisfaction: price, billing and payment, corporate citizenship and field service.

“PSE&G is honored to be ranked highest in both gas and electric service satisfaction among business customers. This is quite an achievement and demonstrates the excellent service our employees strive to provide to our customers every day,” said PSE&G President and COO Ralph LaRossa. “Whether it’s working to strengthen the gas and electric infrastructure or making it easier to do business with us, our employees are continually improving our customers’ experience. We truly value their contributions – and the trust our customers have in our ability to meet and exceed their expectations.”

LaRossa noted that the utility’s $350 million program to replace and modernize 250 miles of low-pressure cast iron gas mains in or near flood areas will protect and strengthen the gas system. To date, PSE&G has replaced 109 miles of cast iron main and plans to expand the program.

“PSE&G’s business customers depend on us to be able to open their doors every day,” explained LaRossa. “We understand that their business is their livelihood, and we want them to view PSE&G as a valuable business partner.”

PSE&G believes the satisfaction scores recognized a number of targeted improvements PSE&G implemented for business customers, including the Business Solution Center -- a dedicated, toll-free number staffed by knowledgeable, well-trained professionals to address energy questions and concerns. Last year the utility also launched pseg.com/business, an online portal to programs, products and services specifically for business customers.

Other enhancements include:

  • The ability to conduct PSE&G business online through My Account at pseg.com to access current and past bills, make payments at your convenience, report power outages and much more. 
  • PSE&G’s free, monthly e-newsletter for businesses, EnergeLink, as well as email updates during severe weather events for customers who provide their email address.
  • Email updates during severe weather
  • MyAlerts service that allows customers to report outages via text message and receive outages updates and payment notification by text and email.   
  • PSE&G’s mobile website that makes it easy and convenient for business customers to access important information and services related to their PSE&G account, wherever they are.
  • Access to Small Business Administration (SBA) resources

“PSE&G has communicated these enhancements to our business customers in an integrated campaign,” explained LaRossa. “We’ve used direct mail, email, digital banner ads, bill inserts, electronic newsletters, our web site and trade shows to raise awareness about the many tools and resources that are available to help them stay connected and make it easier to do business with us. PSE&G executives and our customer account reps are also meeting with customers one-on-one to better understand their needs. We look forward to working with our business customers in the future to help them continue to grow and succeed.”

Combined Disclaimer:

PSE&G received the highest numerical score in the East in the proprietary J.D. Power 2014 Electric Utility Business Customer Satisfaction StudySM (large providers) and 2015 Gas Utility Business Customer Satisfaction StudySM. Electric based on 22,857 online interviews ranking 12 East providers. Gas based on 9,243 online interviews ranking 10 large East providers. Proprietary study results are based on experiences and perceptions of business electric customers surveyed 4/14-11/14 and business gas customers surveyed 4/14-12/14. Your experiences may vary. Visit jdpower.com.

                                                                   # # #

Public Service Electric and Gas Company (PSE&G) is New Jersey’s oldest and largest regulated gas and electric delivery utility, serving nearly three-quarters of the state’s population. PSE&G is the winner of the ReliabilityOne Award for superior electric system reliability. PSE&G is a subsidiary of Public Service Enterprise Group Incorporated (PSEG) (NYSE:PEG), a diversified energy company.

Visit PSEG at:
www.pseg.com
PSEG on Facebook
PSEG on Twitter


 

Contact /

Deann Muzikar

Phone: 973-430-7734

© Public Service Enterprise Group Incorporated. All rights reserved.