PSEG We make things work for you
For Your Home /  /  / The Restoration Process

Restoring Electric or Gas Service

How PSE&G Restores Power to Customers

In the event of an outage, PSE&G’s crews work around the clock to restore power to customers. Their first concern is always health and safety.

Crews work to restore power to the largest numbers of customers first, taking into account “priority” customers, such as hospitals, police stations, fire stations, water and sewer facilities, communications facilities (TV, radio, and telephone), and customers on life-sustaining medical equipment.  At the same time, the utility restores power to homes and businesses, starting with the circuits serving the largest number of customers.

We work hard to restore service, after flooding.  Below, you’ll find an overview of the process.

  • Verify with your town that your home/building can be occupied safely.
  • Flooded areas of the home/building must be cleared of water.
  • After water has been cleared, contact your town to perform an inspection. Inspections will be performed on an individual basis.
  • If the inspector finds damage to the meter box or gas appliances, you must have a contractor make repairs.
  • Following any repairs by your contractor, contact the town in order to obtain a re-inspection.
  • Once the home/building has passed inspection, the town will contact PSE&G to restore service.

Version Español


View larger image  

Weathering the Storm /
Helpful Guide for Customers

View PSE&G’s customer brochure to learn how our storm restoration process works.


click here
Customer Service /
Report a Power Outage

Log In to My Account or call 800-436-PSEG (7734).


click here
PSE&G Outage Center /
Check the Outage Maps

View outage and restoration information in our service territory.


click here
Outage Updates and News /
Follow us on Twitter

For the latest on outages, safety messages, energy savings tips and breaking news.


click here
© Public Service Enterprise Group Incorporated. All rights reserved.