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How PSE&G Prepares for Storms

When a storm threatens our service territory, PSE&G begins preparing days in advance. We follow a well-rehearsed plan to prepare our system for severe weather and to respond to widespread outages.

When a storm is approaching, we:

  • Ensure that all available personnel are ready to respond.
  • Arrange for contractors, including tree crews, to assist the utility’s own skilled workforce.
  • Ensure that additional supplies, such as poles, transformers and other pole-top equipment, are on hand.
  • Prepare staging areas for extra crews and supplies.
  • Ensure that all vehicles are fueled and ready to go.
  • Test generators at utility locations.
  • Check locations for potential flooding and taking precautions, such as using sandbags to help divert water from substation equipment.
  • Coordinate with county OEMs to keep them updated on outages and restoration efforts.
  • Conducting proactive maintenance on the computer systems we rely on to perform our work.
  • Holding training sessions for additional lookup crews and making sure employees know their storm roles.
  • Reach out to critical customers such as hospitals and airports.
  • Using many avenues to get important messages out to customers – sports venues, social media, print and online media, and relationships with stakeholders in state and municipal government.
  • Partnering with other utilities and state agencies via the Regional Operations Center.

After a storm:

Once it’s safe to begin restoring service, crews work around the clock until the job is done. the largest numbers of customers first, taking into account “priority” customers, such as hospitals, police stations, fire stations, water and sewer facilities, communications facilities (TV, radio, and telephone), and customers on life-sustaining medical equipment.  At the same time, the utility restores power to homes and businesses, starting with the circuits serving the largest number of customers.

Learn more about our restoration process.

When a storm brings flooding to gas facilities, special steps must be followed to ensure safety. Here’s an overview of the process:

  • PSE&G will join forces with municipal inspectors to establish a methodical plan for assessing damaged structures and turning off gas facilities at the same time.  PSE&G employees will not be expected to perform any restoration activities until flood water has been cleared.
  • In the first step of a gas restoration process, PSE&G will safely turn off gas facilities to ensure that flood water has not caused damage to utility or customer equipment and gas piping.
  • Prior to PSE&G restoring gas service, municipal inspectors may expect to provide an inspection approval (where required) to determine that customer basements have been cleared of water and electric facilities (electric panel, meter box) have been verified for safety.  Following inspector approval, customers will be expected to contact PSE&G to restore gas after their home/building has passed an inspection.
  • When restoring gas to customers, PSE&G will establish that customers’ gas piping is not leaking, and may replace meters, service regulators and possibly regulator vent piping if they have been exposed to water.
  • PSE&G will not restore gas to water heaters if controls have been affected by flood waters.  Flooded units must be replaced.
  • PSE&G’s restoration policy for gas fired furnaces and boilers requires that all gas controls, control system parts, and electrical parts that have been underwater must be replaced before the unit may be safely operated.  Replacement of the entire unit may be required if deemed necessary by individual circumstances on a case by case basis.

Year-round preparedness:

PSE&G is committed to working to reduce the number of outages caused by storms and extreme temperatures. Preventive measures such as our tree trimming program (link to veg management page) and expert maintenance of our wires and equipment by thousands of our employees help to ensure that you'll always have power when you need it.

PSE&G makes significant investments in transmission and distribution facilities to every year to ensure the utility remains among the most reliable in the nation. Learn more about our reliability projects.  

Customer Service /
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View outage and restoration information in our service territory.

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Weathering the Storm /
Helpful Guide for Customers

View PSE&G’s customer brochure to learn how our storm restoration process works.

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For the latest on outages, safety messages, and storm updates.

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