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For Your Home

Preparing for a storm

Mother Nature can be unpredictable.  It’s wise to have an emergency kit on hand year-round that includes a corded telephone (cordless phones will not work if the power is out), an extra cell phone battery, flashlights, batteries, a battery-powered radio, bottled water, nonperishable food, a manual can opener, a first-aid kit, an adjustable wrench and a list of emergency phone numbers.

Think about “Plan B”
Know how to open and shut your garage when the power is out. Remember that electric well and sump pumps will not operate. Have instructions on how to reset your home security alarm system when power resumes.

Help us connect with you and your family. Register now for PSE&G’s MyAccount and update your contact information and preferences. This not only gives you the ability to report problems and track progress online, it also gives you the option, via MyAlerts, to receive updates about your service via email and text message. You can request that multiple email addresses or phone numbers get messages about an account, and you can add multiple PSE&G accounts to a single mobile phone number.

Get general information on outages and progress by following us on Twitter, liking us on Facebook and bookmarking this outage map page.

Call 1-800-436-PSEG to pre-register with PSE&G if you rely on electronic life-sustaining equipment, such as a respirator or dialysis machine. You can also have your doctor fill out our Life-Sustaining Equipment Certification and then you can fax or mail the form back to us.  Those who do so will receive priority attention during outages, though they should also have emergency back-up equipment temporary relocation plan, since immediate restoration cannot be guaranteed. Customers should also inform rescue squads and fire departments of their needs, in case of emergency.

Understand how you can protect your meter and natural gas appliances from flood damage:

  • Turn off electrical power to each appliance and leave it off.
  • Shut off the natural gas supply valve to the appliance.
  • The open end of the appliance must be capped to prevent floodwater from entering the gas piping system. Prepare by getting plugs or pipe caps from a hardware or plumbing supply store.
  • Shut off your gas valve at the meter before you evacuate.  You can turn your gas off at the main shut-off valve on the inlet pipe next to your gas meter. Using a 12-inch adjustable wrench or other suitable tool, turn the valve a quarter (1/4) turn in either direction until the valve is crosswise (perpendicular) to the pipe.
Customer Service /
Report a Power Outage

Log In to My Account or call 800-436-PSEG (7734).

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PSE&G Outage Center /
Check the Outage Maps

View outage and restoration information in our service territory.

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Weathering the Storm /
Helpful Guide for Customers

View PSE&G’s customer brochure to learn how our storm restoration process works.

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Outage Updates /
Follow us on Twitter and Facebook

For the latest on outages, safety messages, and storm updates.

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