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Last Updated: 03/21/2018
For Your Home / Customer Service / Outage Center / What to do if you lose power

What to Do If You Lose Power

Check your fuse and/or circuit breaker box and main breaker if appropriate, to see if any of these are the cause of the problem. If your equipment is in a flooded area, do not approach until the water recedes or is removed.

If your equipment is not the problem, and your neighbors also have no power, please report your outage immediately.  You can report a power outage to us three different ways:

  • Text "Out" to 4PSEG (47734)
    You must register your phone for MyAlerts first.  Learn more.
  • Login to My Account from your smartphone, tablet or computer and "Report a Power Outage."
  • Call 1-800-436-PSEG (7734).

Our crews will work as quickly as possible to restore your service. In the meantime:

  • Assume fallen power lines are energized, and stay away. Notify us at 1-800-436-7734 if you notice wires are down in your area. Learn more about downed wires.
  • Leave one light switch on to indicate when power is restored.
  • Unplug all motor-driven appliances like refrigerators and freezers and sensitive electronic equipment (like TVs, microwaves and computers) to prevent a possible electrical overload when power is restored.
  • Remember, electric well and sump pumps will not operate.

Tips to prevent food spoilage:

  • Keep the refrigerator and freezer doors closed. An unopened refrigerator will keep foods cold enough for a few hours. A freezer that is half full will hold food safely for up to 24 hours and a full freezer, between 36 and 48 hours.
  • You can also extend food storage by packing refrigerated milk, dairy products, meats, fish poultry, eggs, and other foods in a cooler surrounded by ice.
  • Specific advice on food spoilage is available from the Centers for Disease Control and Prevention and from the American Red Cross.
Customer Service /
Report a Power Outage

Log In to My Account or call 800-436-PSEG (7734).

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Helpful Guide for Customers

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