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Outage Map Help

How to Use This Map

Frequently Asked Questions (FAQ)
  • I opened the Outage Map Tool, but the map is not displaying.

Click the refresh button on your browser to open the map in full-page view.

  • How do I zoom in and zoom out?

In the top left corner of the map, you will see two magnifying glasses. When you click on them, the map will zoom in (+) or zoom out (-). With your mouse over the map, you can also use the scroll feature if the mouse you are using has one.

  • How do I see outages in my area?

In addition to zooming, you can hold down your mouse button and drag right, left, up or down to navigate to the exact location you want to view. You can also type your address in the "Go to an Address" field on the bottom left of the page.

  • How frequently is information updated?

The outage information on the map is updated approximately every 15 minutes. The last update time is displayed in the bottom left corner of the page.

  • Does the map reflect only PSE&G outages?

Yes, this map is a service we provide for PSE&G customers, and only reflects PSE&G customer outages. For other utilities, please contact them directly to check on any service issues.

  • Is the Outage Map available for mobile devices?

Yes, the outage map is available on mobile devices, including iPhones and Androids. To view the Outage Map, navigate to www.pseg.com on your mobile device and click on the Outage Map button.

  • What browsers do I need to view the map?

We currently support:
IE8 + (on Windows PCs)
Firefox 3.6 (on Windows PCs)
Safari 5 + (on Macs)
Chrome (all desktop & mobile versions)
iOS 4.6 Mobile browser+ (some features not available on all versions)
Android 2.x+ Mobile browser (some features not available on all versions)
Blackberry 6.0+ (some features not available on some/all versions)

  • What information can I see on the map?

The triangle icons indicate the location of an outage. The icons are color-coded according to the number of customers impacted by the outage. Each color represents a different number of customers, as shown by the map legend. When you hover your cursor over an icon, the number of customers impacted, start time and the estimated restoration is displayed.

  • What happens during a storm or other large scale weather event?

During a storm or other large weather event, outage maps may be updated less frequently, during specified times, or as information is made available. Because there is the potential for numerous outages, shading will be used to highlight the affected area. By choosing the Summary view, you can get specific information for your area.

  • I don't see an outage symbol near my neighborhood. Where's my outage?

When looking at the map, you may not find an outage indicated directly over your home or business when you are without power. This is because one outage on the map may represent multiple homes and businesses. The map places the outage symbol near the location of the electrical equipment where the outage originated. Think of the icon as representing the center of the outage. The outage may cover several streets or several miles. From the Location view, you can hover over the cluster of triangles to zoom to a lower level of information concerning your outage.

If there's no outage indicated anywhere near your location, we may not know you're without power. It's critical that you report your outage, either by calling 1-800-436-PSEG (7734) or logging into MyAccount. If the Outage Map indicates the outage in your area has been restored but you're still without power, it's critical to let us know. There could be additional damage affecting your service.

  • Why can't the map find my address?

The Outage Map is on the Bing Maps platform. While Bing strives to update its address database on a regular basis, some new developments may take months to show up in the maps.

  • What does " Estimated Restoration" mean? I see it when I hover over the outage on the map.

The "Estimated Restoration" is the time we believe all customers will have power restored, based on the available information. When viewing the map, zoom in on outages to get specific information for each outage. If an "Estimated Restoration" is not yet available, it will say "Assessing Condition."

  • What is the difference between "Customers Affected" and "Customers Served" in the summary table?

"Customers Affected" are the number of customers affected by a particular outage. In the summary table, "Customers Served" refers to the number of customers served by PSE&G in each county.

  • There is a date and time listed for my outage as "Start Time." What does this mean?

This is the date and time when we first learned of the outage. To report an outage, click "Report Outage" on the top of the page, or call 1-800-436-PSEG (7734).

  • How do I create a favorite?

Use the "Go To" function or simply zoom in to your location of interest on the map. Select the "Favorites" tab in the bottom left and enter a name for this location and click the blue button.

  • Why do I need to log in when I click "Check Outage Status"?

In order to protect our customers, we do not provide outage status information of individual accounts without first ensuring that we are speaking with the account holder, and we do this online via our login and registration process. If you have not previously accessed your account information online, setting up a profile and logging in is very simple and takes only a few minutes.

  • What information will I need to report an outage?

You can easily report an outage using your account number, phone number, address, meter number or social security number. If you already use MyAccount, you can also log in and report an outage.

  • Where do I find details on the status of my outage?

To learn more about the status of your outage, you can click the "Check Status" button at the top of the page.

  • What is the difference between "Customers Affected" and "Customers Served" in the summary table?

"Customers Affected" are the number of customers affected by a particular outage. In the summary table, "Customers Served" refers to the number of customers served by PSE&G in each county.

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Frequently Asked Questions (FAQ)

  • How can I tell when my power will be restored?

Hover over the triangle icon for your area to view more details about the outage, including an estimated time of restoration, if available.

  • What is "Start Time"?

This is the date and time when we first learned of the outage. To report an outage, click "Report Outage" on the top of the page, or call 1-800-436-PSEG (7734).

  • What does " Estimated Restoration" mean? I see it when I hover over the outage on the map.

The "Estimated Restoration" is the latest time we believe all customers will have power restored, based on the available information. When viewing the map, zoom in on outages to get specific information for each outage. If an "Estimated Restoration" is not yet available, it will say "Assessing Condition."

  • What does the "Cause" field in the outage information box mean?

The "Cause" field provides the reason for an outage, if available. The most common causes of power outages are adverse weather, trees, animals and vehicle damage.

  • How can I get more information about outages affecting my town?

There is a Municipal page for each municipality we serve. You can get to your municipal page by selecting "More Info" when looking at the map in the "Municipality" view or by selecting the "i" on the row for your municipality in the "Outage by County-Municipality" table.

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What can I find on the Municipality page?

On the individual municipality pages you find very specific information about PSE&G's infrastructure and its conditions. On the top of the page under Municipal Customer/Facilities Data you find static information that PSE&G updates annually. PSE&G shows how many stations and circuits provide power to the municipality, how many miles of conductor we have in the municipality, how many poles we have in the municipality, and finally how many customers we serve in the municipality.

Municipal Outage and Damage Data is refreshed every 15 minutes, just like our map unless there are certain conditions that would extend the refresh rate. Here we show the number and the percentage of customers out based on the total customers served in the municipality. Estimated time of restoration Earliest and Latest is a range of time when your power is expected to be restored. Some outages require more time for repairs than others, depending on the quantity and severity of the outages in the municipality the Earliest and Latest could be a number of hours apart. We also provide you with the date and time of the earliest outage.

During a storm, we provide more in depth detail regarding the municipality such as the predicted number of customers restored each day until restoration is complete, number of jobs (damage locations) affecting the municipality, the number of jobs being worked that day, the number of confirmed damaged poles and trees affecting the municipality, and how many confirmed roads that are blocked by our facilities damaged in the municipality.  

Customer Service /
Report a Power Outage

Log In to My Account or call 800-436-PSEG (7734).


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PSE&G Outage Center /
Check the Outage Maps

View outage and restoration information in our service territory.


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Weathering the Storm /
Helpful Guide for Customers

View PSE&G’s customer brochure to learn how our storm restoration process works.


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Outage Updates and News /
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For the latest on outages, safety messages, energy savings tips and breaking news.


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