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For Your Home /  /  / What to Expect From an Estimated Time of Restoration (ETR)

What Customers should expect from an Estimated Restoration Time

An Estimated Time of Restoration (ETR) is the amount of time PSE&G expects it will take to restore your power after an outage. When you report an outage to PSE&G, either over the phone or online through My Account, you will receive a system-generated ETR based on historical outage data. These estimates typically range from two to eight hours. As more information becomes available, a PSE&G representative may update your ETR. During bad weather, your ETR may be extended based on conditions and the availability of our workforce.

After a major weather event, such as a severe storm, hurricane or blizzard, PSE&G will provide the following:

  • A Global ETR, which is an estimate of when all customers in PSE&G’s service territory will be restored. This will be provided within 24 hours after the weather event leaves PSE&G’s service territory. Damage assessment may not yet be complete at this stage, so the Global ETR could change as more information becomes available.
  • More accurate Individual ETR’s, once damage assessment is complete. These ETRs will be provided within 48 hours for outages expected to last up to seven days; within 72 hours for outages expected to last eight to 10 days; and within 96 hours for outages expected to last 10 days or longer.

Updated ETRs are available by contacting PSE&G or by using My Account.  Information specific to each municipality in our service territory can be found on PSE&G’s Outage Center.

If our system indicates your power has been restored and it hasn’t, it’s critical to let us know that you are still without power. There could be additional damage affecting your service. (See Why it’s important to report an outage).  

Customer Service /
Report a Power Outage

Log In to My Account or call 800-436-PSEG (7734).

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PSE&G Outage Center /
Check the Outage Maps

View outage and restoration information in our service territory.

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Weathering the Storm /
Helpful Guide for Customers

View PSE&G’s customer brochure to learn how our storm restoration process works.

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Outage Updates and News /
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For the latest on outages, safety messages, energy savings tips and breaking news.

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