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For Your Home / Customer Service / Outage Center

During a storm

(Versión Español)

Prioritize safety.

  • All downed power lines, even if not moving or sparking, should be considered dangerous. Stay at least 300 feet away from all downed wires - and keep others from going near them as well. Call PSE&G at 1-800-436-7734 or the police or fire department immediately to report a downed wire.
  • In the event that an electric line or wire comes down on a vehicle with passengers, stay in the vehicle until professionals arrive to help.
  • Watch where you step.  Flood water may carry debris that includes broken bottles and nails.
  • Drive with caution if traffic lights and railroad crossing signals are not operating.
  • Do not attempt to cut or remove a tree that is, or could become, entangled with power lines. Contact PSE&G for assistance and wait for a professional tree removal crew to do the job.
  • Turn off air conditioners, refrigerators, freezers and sensitive electronic equipment (like TVs, microwaves and computers) that were running when the outage occurred to help avoid a sudden surge of power when electric service is restored.
  • Keep the refrigerator and freezer doors closed. An unopened refrigerator will keep foods cold enough for a few hours. A freezer that is half full will hold food safely for up to 24 hours and a full freezer, between 36 and 48 hours.
  • Leave one light switch on to indicate when power is restored.
  • Only use generators or other fuel-powered machines outside the home. Carbon monoxide (CO) fumes are odorless and can quickly overwhelm you if a generator is used indoors.
  • Avoid using a stove to heat a home. Doing so creates a fire hazard and life -threatening levels of carbon monoxide.
  • Never connect generators to another power source such as power lines. The reverse flow of electricity or backfeed can pose an electrocution threat to an unsuspecting utility worker.

Report problems

It is important to always report outages to PSE&G. Don’t assume someone else has reported it, even if it’s your next door neighbor. It is easy to report your outage via our Customer Service line at 1-800-436-7734 or online through MyAccount.

If your fuse or breakers are in a flooded area, do not go near them until the water recedes or is removed.

Stay Connected

General information on outage activity is available online at www.pseg.com/outagecenter and on Twitter and FacebookSocial media should not be used to report outages or emergencies.

With PSE&G’s MyAccount, you can report problems and track progress online, and with MyAlerts, you can receive updates about your service via email and text message. You can request that multiple email addresses or phone numbers get messages about an account, and you can add multiple PSE&G accounts to a single mobile phone number.  

Customer Service /
Report a Power Outage

Log In to My Account or call 800-436-PSEG (7734).


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PSE&G Outage Center /
Check the Outage Maps

View outage and restoration information in our service territory.


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Weathering the Storm /
Helpful Guide for Customers

View PSE&G’s customer brochure to learn how our storm restoration process works.


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Outage Updates /
Follow us on Twitter and Facebook

For the latest on outages, safety messages, and storm updates.


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