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My Alerts Frequently Asked Questions

I want to sign up for MyAlerts. What kind of information is available to me?

By registering your cell phone or email address you can begin receiving power outage updates and account notifications anywhere, anytime, and from any mobile device that is capable of text messaging!

  • Be alerted when there is a power outage in your area.
  • Get alerts for when the outage is restored.
  • Get notified when your payment is due and when a payment is posted to your account.

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How do I register for MyAlerts?

  • Log in to MyAccount. Not a Member yet? Register here.
  • Click on the "Manage MyAlerts" link found on the landing page under the update my profile section.
  • Add new email address or mobile # under contacts.
  • Select preferred contact for a desired Alert.
  • If mobile # is used reply "optin" (not case sensitive) to the text message received after saving.

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How do I manage my communication preferences (i.e., cell phone number, email address, quiet times)?

Once registered, you can log in to My Account to manage all of your communication preferences.

  • Choose to receive notifications via email and/or text message.
  • Set up and manage the times in which you would like to be contacted.
  • Add multiple contacts to a single PSE&G account.
  • Add multiple PSE&G accounts to a single mobile phone number.

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What commands can I text to MyAlerts from my phone?

  • Text "Help" or "info" to get PSE&G contact information.
  • Text "stop" or "cancel" to stop receiving text messages to your phone.

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How Do I opt out of receiving all alerts?

Log on to MyAlerts and remove your contact information from the campaign. After you select "save," you will no longer be enrolled in MyAlerts notifications.

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How can I discontinue text messages?

To stop receiving outage and alert text messages, text "CANCEL" or "STOP" to 47734. Your mobile phone number will be unregistered from the texting service and you will receive no further text messages.

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How much does it cost?

MyAlerts is offered at no charge by PSE&G. Your mobile phone provider may bill you for text messages received and sent with this service. PSE&G is not responsible for these charges. Before using MyAlerts, check with your mobile phone service provider for text message rates and plans. 

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Can PSE&G guarantee delivery of text messages?

PSE&G cannot guarantee delivery of text messages. Your mobile phone wireless carrier is responsible for delivering text messages. Text message delivery may be limited by your mobile phone plan or your provider's wireless coverage area.

Your mobile phone must be on to receive text messages. From time to time, MyAlerts may be unavailable and text messages cannot be sent by us. This could result in undelivered or untimely text messages.

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What if my mobile phone number changes?

You must keep your mobile phone number up-to-date in MyAlerts. If your mobile phone number changes, or if your PSE&G account number changes, register your new mobile phone number to your account by accessing the MyAlerts web page in MyAccount.

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What happens during widespread outage situations?

MyAlerts is intended for use during normal weather and operating conditions. During times of widespread outages or emergency situations (e.g., hurricanes, ice storms, etc.), PSE&G focuses resources on power restoration. In these situations, MyAlerts messages may be regional in nature or delayed, or both. In times of weather disasters (e.g., hurricanes, ice storms, etc.), outage text messages and emails may not be deliverable.

Will the text message guarantee that my house has power? 

A message that power is restored to your area does not guarantee your house/business has power. Restoration times are estimates only. We cannot restore power to structures that are not capable of receiving service due to damage or other causes.

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Does the restoration text message guarantee that my house/business has power? 

A message that power is restored to your area does not guarantee your house/business has power. Restoration times are estimates only. We cannot restore power to structures that are not capable of receiving service due to damage or other causes.

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How exact are the restoration times provided? 

Restoration times are estimates only. They are based on the best information we have at the time about the outage. We understand how long different types of outages take to restore, though each outage may have unique circumstances. Please note: We cannot restore power to structures that are not capable of receiving service due to damage or other causes.

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When I receive a message "Payment Posted" can a payment still be returned? 

Yes, a "Payment Posted" message simply means PSE&G has received your payment and has applied it to your account. It may still be returned once processed thus generating a call back to the number we have on file.

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What's a Payment Reminder? 

A Payment Reminder is a text and/or email that will be sent to you five days prior to your bill due date. If your balance is paid in full you will not receive a message. If you make a payment and still have a remaining balance five days prior to your bill due date, you will still receive a Payment Reminder message.

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What are the supported carriers? 

AT&T, Sprint/Nextel/Boost/Virgin, T-Mobile, Verizon Wireless, ACG Carriers, Cincinnati Bell, Cricket Communications, GetLisa, Google Voice, Interop Carriers, MetroPCS, US Cellular Corp

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