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(October 10, 2008 - Passaic, NJ) - On Monday, October 13, PSE&G will temporarily close its Passaic Customer Service Center at 651 Main Avenue to begin extensive renovations. The center is expected to reopen on or about January 2, 2009 and will provide the community with enhanced services, including a work area for local outreach agencies to assist customers with paying their heating bills, a conference room available for community groups, customer restrooms and a greeter station to direct customers to the appropriate representatives for assistance.

“Renovating this center is another step we are taking to better serve the community,” said Vaughn McKoy, director-customer service and community relations. “We want our customers to view the center  as not only a location to pay their utility bills, but also as a community hub, a place to get information they want and need about programs and services in their neighborhood.”

While the center is closed, customers will be directed to call PSE&G at 1-800-436-PSEG (7734) for general questions or 1-800-357-2262 for collections or payment-related questions. Alternatively, customers may visit one of the two Customer Service Centers closest to Passaic:

Paterson Customer Service Center
100 Hamilton Plaza
(Corner of Market Street & Clark Street)
Paterson, NJ  07509
Hours of Operation: 8:00 am - 5:00 pm

Hackensack Customer Service Center
214 Hudson Street
Hackensack, NJ 07601
Hours of Operation: 8:00 am - 4:30 pm

For the convenience of customers, bills may be paid at one of five local Western Union authorized payment agents. PSE&G has made arrangements with these locations so that Passaic-area customers will not be charged a transaction fee. The Western Union transaction fees, typically about $1 per transaction, will be charged to PSE&G directly.

Green Cross Pharmacy, 120 Market Street, Passaic, NJ 07055
Sky Travel, 517 Main Ave. Passaic, NJ 07055
Aries Jewelry, 572 Main Avenue, Passaic, NJ 07055
Damiano Pharmacy, 270 Parker Avenue, Clifton, NJ 07011
6-11 Food Mart, 722 Van Houten Avenue, Clifton, NJ 07011 

Customers may also pay their bills using the following methods:

Payment by check or money order:
PO Box 14444, New Brunswick, NJ 08906

Payment by phone:
PSE&G has contracted with JP Morgan Chase to enable telephone payments using a checking or  savings account for a fee of $0.60 for each payment.  Call 1-866-234-4676 to pay by phone.

Payment by credit card:
PSE&G has contracted with Western Union Speedpay to enable credit card payments (Visa, Mastercard or Discover Card) for a fee of $5.95 for each payment. This feature is available at
https://paynow5.speedpay.com/PSEG/index.asp.

To help inform customers about the changes, signs will be posted in both English and Spanish at the Passaic Customer Service Center.

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Public Service Electric and Gas Company (PSE&G) is New Jersey’s oldest and largest regulated gas and electric delivery utility, serving nearly three-quarters of the state’s population. PSE&G is the winner of the ReliabilityOne Award for superior electric system reliability. PSE&G is a subsidiary of Public Service Enterprise Group Incorporated (PSEG) (NYSE:PEG), a diversified energy company (www.pseg.com).