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October 31, 2012

PSE&G storm update – Wednesday, October 31, 2012 at 3:30 a.m.

(October 31, 2012 – Newark, NJ) - PSE&G storm update – October 31, 2012 at 3:30 a.m.

--Outage update: Power has been restored to 30 percent of the 1.4 million PSE&G customers that lost electricity as a result of Hurricane Sandy. Currently 900,000 PSE&G customers are without electricity. The worst storm in PSE&G’s history caused major flooding of substations, damaged power lines and other equipment. Yesterday, the utility successfully brought three flooded substations back on line, allowing service to be restored to the cities of Newark and Elizabeth and Newark Airport.  Work continues on other stations including ones that serve Jersey City and Sewaren.

-- The walls of water created by the storm surge flooded a large number of substations along the Passaic, Raritan and Hudson rivers, disrupting service to customers in Hudson, Essex and Middlesex counties. The magnitude of the flooding in contiguous areas is unprecedented. PSE&G had to take these stations out of service, wait for the flood waters to recede to assess the damage, dry out the equipment, replace equipment when necessary and re-energize the system to restore service.

-- PSE&G is distributing free ice and water to customers without power at the following locations on a first come, first served basis between 8 am and 4:30 pm:

  • Elizabeth Customer Service Center, 550 N. Broad Street, Elizabeth, NJ 07202
  • West Orange Customer Service Center, 59 Main Street, West Orange, NJ 07052
  • Garden State Plaza, One Garden Plaza, Paramus, NJ 07652
  • Burlington Customer Service Center (PSE&G lot across the street from CSC), 501 High Street, Burlington, NJ 08016

-- PSE&G has assembled a "virtual army" of over 1,550 technicians -- 600 PSE&G workers and 950 workers from across the country -- plus an additional 600 contractors to cut and remove trees. PSE&G is beginning to dispatch crews this morning now that the high winds have started to subside. In a number of areas, restoration work may be delayed until flood waters recede.

-- Ralph LaRossa, PSE&G president, said, “PSE&G will be working around the clock to assess the damage and restore service. Given the destructive nature of this storm, however, some customers may be without service for seven or more days. Our urban centers were especially hard hit as a result of substation flooding. One of our first priorities is to get those stations back in service.”  

-- Crews helping in the restoration efforts have come from Texas, Indiana, Illinois, Wisconsin, Florida, Missouri, Pennsylvania, Tennessee, Georgia and New Jersey, as well as Canada.

-- Many of the outages were caused by falling trees and limbs, which bring down power lines. Downed wires should always be considered “live.” STAY AWAY FROM ALL DOWNED LINES. Do not approach or drive over a downed line and do not touch anything that it might be in contact with. To report a downed wire and other visible equipment damage, call 1-800-436-PSEG and tell PSE&G the nearest cross street.

-- To report a power outage, call PSE&G’s Customer Service line: 1-800-436-PSEG.

-- In addition to widespread electric outages, PSE&G expects the heavy rain and predicted storm surge to result in gas outages. Water could enter the utility’s gas distribution system, as well as flood customers’ basements and gas appliances. Customers are reminded to call PSE&G to report gas odors, and contact their local fire department and municipal construction office to receive assistance in pumping the water out of their basements.

-- Customers with wells are advised to have a supply of bottled drinking water on hand, and should fill the bathtub with water for sanitary purposes.

-- Crews work around the clock to repair equipment and restore power. The utility’s call center also will be fully staffed on a 24-hour basis to handle calls from customers. Other employees will assist with assessing storm damage, keeping the public away from any downed power lines and other functions that support restoration efforts.

-- Electric crews work to restore power to the largest numbers of customers first, taking into account “priority” customers, such as hospitals, police stations, fire stations, water and sewer facilities, communications facilities (TV, radio, and telephone), and customers on life-sustaining medical equipment. At the same time, the utility restores power to homes and businesses, starting with the circuits serving the largest number of customers.

-- Customers with a handheld device, or who are at an alternate location with power, can also report power outages and view the status of their outage by logging in to My Account at  General outage activity throughout our service territory is available online at and updates are posted on during severe weather.

-- PSE&G will activate its Twitter page to keep the public informed about our restoration progress. Sign up as a follower at to monitor restoration progress.

Public Service Electric and Gas Company (PSE&G) is New Jersey’s oldest and largest regulated gas and electric delivery utility, serving nearly three-quarters of the state’s population. PSE&G is the winner of the ReliabilityOne Award for superior electric system reliability. PSE&G is a subsidiary of Public Service Enterprise Group Incorporated (PSEG) (NYSE:PEG), a diversified energy company (  

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