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May 25, 2012

PSE&G Warns Customers About Nationwide Payment Scam

Scammers ask for personal information such as social security numbers

News of phony payment program is being spread by social media

(May 25, 2012 – Newark, NJ) - PSE&G is alerting its customers to a nationwide phony bill payment program that promises to credit or pay utility bills in exchange for personal information, including social security numbers. The scam, which has been reported in a number of states, claims that the Obama Administration is providing credits or applying payments to utility bills.

Here’s how the scam works:

  • Utility customers get a phone call telling them that the federal government has a program to pay utility bills on a one-time basis.
  • The thieves ask customers to provide their social security numbers to apply for the program.
  • The scammers also give customers a Federal Reserve bank routing number to use when paying their bills online. Customers who use this number are led to believe that their bills are paid.
  • In addition, news of this phony program is being spread by users of social media such as Twitter.

PSE&G is telling its customers that this is a scam, payments aren’t being applied to their accounts, and their PSE&G account balances remain due.  

PSE&G is not contacting its customers and requesting social security numbers, nor the company asking customers for the usernames and passwords they use to access their PSE&G accounts online.

What to do if you are contacted:

* If you are contacted by someone purporting to be from PSEG requesting your social security number, username or password, do not provide it. And don’t click on any links accompanying the communication or respond in any manner.

  • Send an email to PSE&G’s security department at with details about what occurred.
  • Note that where there is a screen that displays incoming calls, legitimate calls from PSE&G are clearly identified as coming from the utility. PSE&G representatives ask for responses to several security questions to confirm customer identity. If customers do not receive these pieces of information, they likely are not speaking with a PSE&G representative.
  • If customers feel uncomfortable and they know they have an outstanding balance that needs to be resolved, they should hang up and call PSE&G directly at 1-800-436-7734 or visit a local PSE&G Customer Service Center. Service Centers are open Monday through Friday, 8:00 AM to 4:00 PM with locations listed on customer bills.  Addresses also are available online at:
  • Customers who have doubts about the legitimacy of any call from PSE&G, especially one in which payment is requested, should call the utility directly at 1-800-436-7734.

Public Service Electric and Gas Company (PSE&G) is New Jersey’s oldest and largest regulated gas and electric delivery utility, serving nearly three-quarters of the state’s population.  PSE&G is the winner of the ReliabilityOne Award for superior electric system reliability.  PSE&G is a subsidiary of Public Service Enterprise Group Incorporated (PSEG) (NYSE:PEG), a diversified energy company (  

Contact /

For media: Karen Johnson

Phone: 973-430-7734

For customers & others:

Phone: 1-800-436-7734

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