GRI Index

Part 1:  Profile Disclosures

1. Strategy and Analysis

Key:

Electric Utility Supplement

Profile Disclosure	Description	Reported	Cross-Reference/Direct Answer
1.1	Statement from the most senior decision-maker of the organization.	Fully	A message from our leaders
1.2	Description of key impacts, risks, and opportunities.	Fully	Annual Report, 10-K, see Competitive Environment, 10-K see Item 1A Risk Factors, 10-K, see Overview of 2011 and Future Outlook

2. Organizational Profile

Profile Disclosure	Description	Reported	Cross-Reference/Direct Answer
2.1	Name of the organization.	Fully	Public Service Enterprise Group Inc.
2.2	Primary brands, products, and/or services.	Fully	We are an energy company with a diversified business mix. Our operations are located primarily in the Northeastern and Mid Atlantic United States. Our business approach focuses on operational excellence, financial strength and disciplined investment. As a holding company, our profitability depends on our subsidiaries’ operating results. Also see About PSEG.
2.3	Operational structure of the organization, including main divisions, operating companies, subsidiaries, and joint ventures.	Fully	We were incorporated under the laws of the State of New Jersey in 1985 and our principal executive offices are located at 80 Park Plaza, Newark, New Jersey 07102. We conduct our business through three direct wholly owned subsidiaries, Power, PSE&G and Energy Holdings, each of which also has its principal executive offices at 80 Park Plaza, Newark, New Jersey 07102. PSEG Services Corporation (Services), our wholly owned subsidiary, provides us and these operating subsidiaries with certain management, administrative and general services at cost. See 10-K, Business.
2.4	Location of organization's headquarters.	Fully	Directions to PSEG Headquarters
2.5	Number of countries where the organization operates, and names of countries with either major operations or that are specifically relevant to the sustainability issues covered in the report.	Fully	About PSEG
2.6	Nature of ownership and legal form.	Fully	About PSEG
2.7	Markets served (including geographic breakdown, sectors served, and types of customers/beneficiaries).	Fully	About PSEG
2.8	Scale of the reporting organization.	Fully	About this report
2.9	Significant changes during the reporting period regarding size, structure, or ownership.	Fully	None
2.10	Awards received in the reporting period.	Fully	Awards and recognitions
EU1	Installed capacity, broken down by primary energy source and by regulatory regime.	Fully	Our installed capacity utilizes a diverse mix of fuels: 45% gas, 27% nuclear, 18% coal, 9% oil and 1% pumped storage. This fuel diversity helps to mitigate risks associated with fuel price volatility and market demand cycles. Our total generating output in 2010, excluding amounts related to the Texas generation facilities which are being sold, was approximately 56,700 GWh. While overall generation has increased over the past several years, the mix by fuel type has changed slightly in recent years due to the relatively favorable price of natural gas as compared to coal, making it more economical to run certain of our gas units than our coal units.   Also see Providing Safe and Reliable Energy and 10-K, Generation Capacity.
EU2	Net energy output broken down by primary energy source and by regulatory regime.	Fully	Leaders in Providing Green Energy
EU3	Number of residential, industrial, institutional and commercial customer accounts.	Fully	Our public utility, PSE&G, distributes electric energy and gas to customers within a designated service territory running diagonally across New Jersey where approximately 5.5 million people, or about 70% of the State’s population, reside. Also see: Providing Safe and Reliable Energy and 10-K, Distribution.
EU4	Length of above and underground transmission and distribution lines by regulatory regime.	Fully	We provide network transmission and point-to-point transmission services, and distribution service to 2.2 million electric customers and 1.8 million gas customers in a service area that covers approximately 2,600 square miles running diagonally across New Jersey. We serve the most heavily populated, commercialized and industrialized territory in New Jersey, including its six largest cities and approximately 300 suburban and rural communities.  Also see: Providing Safe and Reliable Energy and 10-K, Transmission.
EU5	Allocation of CO2e emissions allowances or equivalent, broken down by carbon trading framework.	Fully	Confidential market information

3.  Report Parameters

Report Profile

Profile Disclosure	Description	Reported	Cross-Reference/Direct Answer
3.1	Reporting period (e.g., fiscal/calendar year) for information provided.	Fully	2011 and 2012 when noted
3.2	Date of most recent previous report (if any).	Fully	About this report
3.3	Reporting cycle (annual, biennial, etc.)	Fully	About this report
3.4	Contact point for questions regarding the report or its contents.	Fully	About this report

Report Scope and Boundary

Profile Disclosure	Description	Reported	Cross-Reference/Direct Answer
3.5	Process for defining report content.	Fully	About this report, see Materiality Matrix
3.6	Boundary of the report (e.g., countries, divisions, subsidiaries, leased facilities, joint ventures, suppliers). See GRI Boundary Protocol for further guidance.	Fully	All operations unless otherwise noted
3.7	State any specific limitations on the scope or boundary of the report (see completeness principle for explanation of scope).	Fully	None
3.8	Basis for reporting on joint ventures, subsidiaries, leased facilities, outsourced operations, and other entities that can significantly affect comparability from period to period and/or between organizations.	Fully	About this report. In early 2011 PSEG agreed to sell our Texas combined-cycle generating facilities
3.9	Data measurement techniques and the bases of calculations, including assumptions and techniques underlying estimations applied to the compilation of the Indicators and other information in the report. Explain any decisions not to apply, or to substantially diverge from, the GRI Indicator Protocols.	Fully	Quantitative data is provided based on direct measurements, estimates and calculations according to standard industry practices
3.10	Explanation of the effect of any re-statements of information provided in earlier reports, and the reasons for such re-statement.	Fully	None
3.11	Significant changes from previous reporting periods in the scope, boundary, or measurement methods applied in the report.	Fully	None

GRI Content Index

Profile Disclosure	Description	Reported	Cross-Reference/Direct Answer
3.12	Table identifying the location of the Standard Disclosures in the report.	Fully	GRI Index, application level, see About this report

Assurance

Profile Disclosure	Description	Reported	Cross-Reference/Direct Answer
3.13	Policy and current practice with regard to seeking external assurance for the report.	Fully	PSEG is in the process of seeking external assurance.

 

4.  Governance, Commitments, and Engagement

Governance

Profile Disclosure	Description	Reported	Cross-Reference/Direct Answer
4.1	Governance structure of the organization, including committees under the highest governance body responsible for specific tasks, such as setting strategy or organizational oversight.	Fully	Proxy Statement. Also, Corporate Governance site
4.2	Indicate whether the Chair of the highest governance body is also an executive officer.	Fully	The Board has determined that all of the current directors are independent under our Corporate Governance Principles and the requirements of the NYSE, except Ralph Izzo, the Chairman of the Board, President and CEO, who is an employee of the Company. See also: Proxy Statement
4.3	For organizations that have a unitary board structure, state the number of members of the highest governance body that are independent and/or non-executive members.	Fully	Proxy Statement
4.4	Mechanisms for shareholders and employees to provide recommendations or direction to the highest governance body.	Fully	Stockholder, and other interested parties may communicate directly with the Board, including the independent directors, by writing to M. Courtney McCormick, Secretary, Public Service Enterprise Group Incorporated, 80 Park Plaza, T4B, P.O. Box 1171, Newark, New Jersey 07101-1171, and indicating who should receive the communication.
4.5	Linkage between compensation for members of the highest governance body, senior managers, and executives (including departure arrangements), and the organization's performance (including social and environmental performance).	Fully	Proxy Statement, see Compensation Discussion and Analysis
4.6	Processes in place for the highest governance body to ensure conflicts of interest are avoided.	Fully	Proxy Statement
4.7	Process for determining the qualifications and expertise of the members of the highest governance body for guiding the organization's strategy on economic, environmental, and social topics.	Fully	Proxy Statement, see Director Qualifications, Diversity and Retirement
4.8	Internally developed statements of mission or values, codes of conduct, and principles relevant to economic, environmental, and social performance and the status of their implementation.	Fully	PSEG Vision:  Being a recognized leader for:  People, Providing, Safe, Reliable, Economic and Green Energy and Standards of Integrity.
4.9	Procedures of the highest governance body for overseeing the organization's identification and management of economic, environmental, and social performance, including relevant risks and opportunities, and adherence or compliance with internationally agreed standards, codes of conduct, and principles.	Fully	Proxy Statement
4.10	Processes for evaluating the highest governance body's own performance, particularly with respect to economic, environmental, and social performance.	Fully	Proxy Statement

Commitments to External Initiatives

Profile Disclosure	Description	Reported	Cross-Reference/Direct Answer
4.11	Explanation of whether and how the precautionary approach or principle is addressed by the organization.	Fully	PSEG addresses the precautionary approach through proactive advocacy for and action related to climate change policy, air emission standards, water quality issues, and various other public policy and environmental concerns.  See more
4.13	Memberships in associations (such as industry associations) and/or national/international advocacy organizations in which the organization: * Has positions in governance bodies; * Participates in projects or committees; * Provides substantive funding beyond routine membership dues; or * Views membership as strategic.	Fully	PSEG is a member and actively participate in a diverse range of local and national associations including:  Center for Energy Workforce Development, The Clean Energy Group (CEG), National Energy Resources Organization, American Gas Association, NJ SEED, Council of NJ Grant makers, NJ Utilities Association, Women's Energy Resource Council, NJ Corporation for Advanced Technology, NJ Chamber of Commerce, Commerce & Industry Association of NJ, Better Business Bureau, NEI, NEPOOL, Clean Air Policy Initiative, Edison Electric Institute and the Energy Security and Sustainability Initiative of the Council on Competitiveness

Engaging our Stakeholders

Profile Disclosure	Description	Reported	Cross-Reference/Direct Answer
4.14	List of stakeholder groups engaged by the organization.	Fully	Engaging our Stakeholders
4.15	Basis for identification and selection of stakeholders with whom to engage.	Fully	Engaging our Stakeholders
4.16	Approaches to Engaging our Stakeholders, including frequency of engagement by type and by stakeholder group.	Fully	Engaging our Stakeholders
4.17	Key topics and concerns that have been raised through Engaging our Stakeholders, and how the organization has responded to those key topics and concerns, including through its reporting.	Fully	Engaging our Stakeholders

 

Part II:  Disclosures on Management Approach

Economic

DMA EC	Disclosure on Management Approach EC	Reported	Cross-Reference/Direct Answer
Disclosure on Management Approach	Economic performance, market presence, indirect Providing Safe and Reliable Energys, availability and reliability	Fully	10-K, see Management's Discussions, see Overview of 2011 and Future Outlook, see Item 1A Risk Factors, Engaging our Stakeholders
Policy	Brief, organization-wide policy (or policies) that defines the organization’s overall commitment relating to the Economic Aspects listed above, or state where this can be found in the public domain.	Fully	CEO's growth strategy presented to shareholders: over the next three years, we will be pursuing a $6.7 billion investment program – one of the largest in our history. Most of this investment will be at PSE&G in three main areas: First, in transmission projects to further improve reliability. Second, PSE&G is investing to provide a stimulus to the economy and create good jobs in New Jersey. Our work includes $694 million in accelerated electric and gas infrastructure projects.Third, PSE&G is making green investments to improve access to energy efficiency and renewable solar power for our customers across New Jersey.

Part III:  Performance Indicators

Economic Performance Indicators

Profile Disclosure	Description	Reported	Cross-Reference/Direct Answer
EC1	Direct economic value generated and distributed, including revenues, operating costs, employee compensation, donations and other community investments, retained earnings, and payments to capital providers and governments.	Fully	Providing Safe and Reliable Energy
EC2	Financial implications and other risks and opportunities for the organization's activities due to climate change.	Partially	10-K, see Item 1A Risk Factors
EC3	Coverage of the organization's defined benefit plan obligations.	Fully	10-K, see Pension, other Post Retirement Benefits and Savings Plans
EC4	Significant financial assistance received from government.	Fully	10-K, see Energy Policy

Market Presence

Profile Disclosure	Description	Reported	Cross-Reference/Direct Answer
EC6	Policy, practices, and proportion of spending on locally-based suppliers at significant locations of operation.	Fully	Putting People First
EC7	Procedures for local hiring and proportion of senior management hired from the local community at significant locations of operation.	Not	Hiring policies at PSEG are based on merit, skill sets and qualifications, not whether the candidate is from a particular locality.

Indirect Providing Safe and Reliable Energys

Profile Disclosure	Description	Reported	Cross-Reference/Direct Answer
EC8	Development and impact of infrastructure investments and services provided primarily for public benefit through commercial, in-kind, or pro bono engagement.	Fully	10-K, Providing Safe and Reliable Energy
EC9	Understanding and describing significant indirect Providing Safe and Reliable Energys, including the extent of impacts.	Fully	10-K, see Competitive Environment, 10-K, see Overview of 2011 and Future Outlook, 10-K, see Analysis of Financial Condition and Results of Operations
EU6	Procedures for local hiring and proportion of senior management hired from the local community at significant locations of operation.	Fully	See 10-K, Transmission Expansions, Also see Reliability Projects
EU7	Demand-side management: Demand-side management programs including residential, commercial, institutional and industrial programs.	Fully	10-K, Demand Response (DR)
EU8	Research and development: Research and development activity and expenditure aimed at providing reliable electricity and promoting sustainable development.	Fully	We coordinate much of our research and development through programs administered by the Electric Power Research Institute and other organizations.
EU9	Plant decommissioning: Provisions for decommissioning of nuclear power sites.	Fully	10-K
EU10	Availability and reliability: Planned capacity against projected electricity demand over the long term, broken down by energy source and regulatory regime.	Fully	See 10-K, Transmission Expansions, Also see Reliability Projects
EU11	System Efficiency: Average generation efficiency of thermal plants by energy source and regulatory regime.	Fully	See Our Approach to Sustainability
EU12	System Efficiency: Transmission and distribution losses as a percentage of total energy.	Not	Methodologies for calculating losses are inconsistent across the industry.

Environmental

DMA EN	Disclosure on Management Approach EN	Reported	Cross-Reference/Direct Answer
Disclosure on Management Approach:	Materials, energy, water, biodiversity, emmissions, effluents and waste, products and services,compliance, transport	Fully	10-K, see Environmental Matters, Leaders in Providing Green Energy and Caring for Air, Land & Water
Policy	Brief, organisation-wide policy (or policies) that defines the organization’s overall commitment relating to the environmental aspects listed above, or state where this can be found in public domain.	Fully	The PSEG EHS Policy and PSEG EHS Program Guide (i.e. the management systems that are required by PSEG to implement the Policy) apply to all PSEG operations and activities where the business has a controlling interest, including those conducted by employees, contractors, suppliers and business partners. See Environment, Leaders in Providing Green Energy
Organizational Responsibility	The most senior position with operational responsibility for Environmental Aspects or explain how operational responsibility is divided at the senior level for these Aspects.	Fully	Line management is responsible for establishing and maintaining EHS management systems to implement the PSEG EHS Policy to ensure compliance with EHS laws and regulations and relevant PSEG policies and practices. See Proxy Statement
Training and Awareness	Procedures related to training and raising awareness in relation to the Environmental Aspects.	Fully	Standards of Integrity

Environmental Performance Indicators

Materials

Profile Disclosure	Description	Reported	Cross-Reference/Direct Answer
EN1	Materials used by weight or volume.	Partially	High volume materials are purchased by length, reel, pole, transformer, case, truckload or other measure with no consistent relationship to weight or volume.
EN2	Percentage of materials used that are recycled input materials.	Partially	Leaders in Providing Green Energy

Energy

Profile Disclosure	Description	Reported	Cross-Reference/Direct Answer
EN3	Direct energy consumption by primary energy source.	Fully	Fossil fuels consumed in 2010 by PSEG power and PSEG Global in the generation of electricity are as follow: Coal 39%, Natural Gas 57%, Petroleum Coke 3%, wood or wood waste 1%
EN4	Indirect energy consumption by primary source.	Fully	Leaders in Providing Green Energy
EN5	Energy saved due to conservation and efficiency improvements.	Fully	PSE&G is investing $240 million in 11 initiatives that are helping fund energy efficiency investments in places where they are needed most. When the initiatives are completed we estimate that the total savings will be 58 MWs a year. The programs also reduced participants’ utility bills by an estimated $31 million.  In 2010, our energy efficiency programs helped PSE&G customers save more than 283 million kilowatt-hours of annual energy.
EN6	Initiatives to provide energy-efficient or renewable energy based products and services, and reductions in energy requirements as a result of these initiatives.	Fully	Leaders in Providing Green Energy.  Also see Energy Efficiency
EN7	Initiatives to reduce indirect energy consumption and reductions achieved.	Fully	10-K, see Item 1: Business – State Regulation. Also see Leaders in Providing Green Energy

Water

Profile Disclosure	Description	Reported	Cross-Reference/Direct Answer
EN8	Total water withdrawal by source.	Not

Biodiversity

Profile Disclosure	Description	Reported	Cross-Reference/Direct Answer
EN11	Location and size of land owned, leased, managed in, or adjacent to, protected areas and areas of high biodiversity value outside protected areas.	Fully	Estuary Enhancement Program, Leaders in Providing Green Energy
EN12	Description of significant impacts of activities, products, and services on biodiversity in protected areas and areas of high biodiversity value outside protected areas.	Fully	Environmental analyses performed during planning process of new project are used to identify potential areas of high biodiversity value. If such areas are found, permit conditions are designed to prevent or minimize impacts according to the laws and requirements.
EU13	Biodiversity of offset habitats compared to the biodiversity of the affected areas	Fully	In partnership with three regional planning agencies, PSE&G has created land use management plans, which include an agreement to ensure there is no net loss of habitat value through development activities. See more
EN14	Strategies, current actions, and future plans for managing impacts on biodiversity.	Fully	Leaders in Providing Green Energy and Caring for Air, Land & Water

Emissions, Effluents and Waste

Profile Disclosure	Description	Reported	Cross-Reference/Direct Answer
EN16	Total direct and indirect greenhouse gas emissions by weight.	Fully	Leaders in Providing Green Energy
EN17	Other relevant indirect greenhouse gas emissions by weight.	Fully	Leaders in Providing Green Energy
EU18	Initiatives to reduce greenhouse gas emissions and reductions achieved.	Fully	Leaders in Providing Green Energy
EN20	NOx, SOx, and other significant air emissions by type and weight.	Fully	Leaders in Providing Green Energy
EN21	Total water discharge by quality and destination.	Not
EN22	Total weight of waste by type and disposal method.	Partially	Leaders in Providing Green Energy
EN23	Total number and volume of significant spills.	Fully	Leaders in Providing Green Energy

Products and Services

Profile Disclosure	Description	Reported	Cross-Reference/Direct Answer
EN26	Initiatives to mitigate Leaders in Providing Green Energys of products and services, and extent of impact mitigation.	Fully	Leaders in Providing Green Energy and Caring for Air, Land & Water
EN27	Percentage of products sold and their packaging materials that are reclaimed by category.	Fully	Electric and natural gas cannot be recycled in the usual sense.

Compliance

Profile Disclosure	Description	Reported	Cross-Reference/Direct Answer
EN28	Monetary value of significant fines and total number of non-monetary sanctions for non-compliance with environmental laws and regulations.	Fully	Leaders in Providing Green Energy, 10-K

Labor Practices and Decent Work

DMA LA	Disclosure on Management Approach LA	Reported	Cross-Reference/Direct Answer
Disclosure on Management Approach:	Employment, labor/management relations, occupational health and safety, training and education, diversity and equal opportunity	Fully	Diversity @ PSEG, Putting People First, Green Jobs and 2011 Sustainability Report
Policy	Brief, organization-wide policy (or policies) that defines the organization’s overall commitment relating to the labor aspects listed above, or state where these can be found in the public domain.	Fully	Standards of Integrity
Organizational Responsibility	The most senior position with operational responsibility for Labor Aspects or explain how operational responsibility is divided at the senior level for these Aspects.	Fully	Senior Vice President - Human Resources and Chief Human Resources Officer, See Proxy Statement
Training and Awareness	Procedures related to training and raising awareness in relation to the Labor Aspects.	Fully	Standards of Integrity

Labor Practices and Decent Work Performance Indicators

Profile Disclosure	Description	Reported	Cross-Reference/Direct Answer
EU14	Processes and processes to ensure the availability of a skilled workforce	Fully	Green Jobs and 2011 Sustainability Report
EU16	Policies and requirements regarding health and safety of employees and employees of contractors and subcontractors	Fully	2011 Sustainability Report, PSEG Environment, Health & Safety Policy

Employment

Profile Disclosure	Description	Reported	Cross-Reference/Direct Answer
LA1	Total workforce by employment type, employment contract, and region.	Fully	Putting People First
LA2	Total number and rate of employee turnover by age group, gender, and region.	Partially	Putting People First
EU18	Percentage of contractor and subcontractor employees that have undergone relevant health and safety training.	Fully	100% of non-union employees must complete the online training program developed by PSEG every year to help them understand PSEG and OSHA reporting and recording requirements.

Labor/Management Relations

Profile Disclosure	Description	Reported	Cross-Reference/Direct Answer
LA4	Percentage of employees covered by collective bargaining agreements.	Fully	As of December 31, 2011, we had approximately 9,784 employees within our subsidiaries.
LA5	Minimum notice period(s) regarding significant operational changes, including whether it is specified in collective agreements.	Fully	We comply with applicable laws and collective bargaining agreements.

Occupational Health and Safety

Profile Disclosure	Description	Reported	Cross-Reference/Direct Answer
LA6	Percentage of total workforce represented in formal joint management-worker health and safety committees that help monitor and advice on occupational health and safety programs.	Fully	100%. The Health and Safety Councils are the foundation for creating an employee-led health and safety system throughout PSEG.  Health and Safety Councils exist at the PSEG, Line of Business (LOB), and local levels.
LA7	Rates of injury, occupational diseases, lost days, and absenteeism, and number of work-related fatalities by region.	Fully	Putting People First
LA8	Education, training, counseling, prevention, and risk-control programs in place to assist workforce members, their families, or community members regarding serious diseases.	Fully	PSEG has developed a comprehensive health & wellness strategy that is managed through the Human Resources department and through PSEG Medical. There is a designated PSEG employee who is responsible for the ongoing development and tracking for these programs and the associated vendors. To support the PSEG employee and as part of the personal health and wellness component of the H&S System, there are grass roots ‘wellness representatives’ who are part of more than 60 Local H&S Councils throughout PSEG. They promote and communicate wellness initiatives, programs, and information initiated by the corporate HR department.

Training and Education

Profile Disclosure	Description	Reported	Cross-Reference/Direct Answer
LA11	Programs for skills management and lifelong learning that support the continued employability of employees and assist them in managing career endings.	Fully	Green Jobs and 2011 Sustainability Report
LA12	Percentage of employees receiving regular performance and career development reviews.	Fully	100% PSEG employees receive two evaluations of their skills and/or performance per year.

Diversity and Equal Opportunity

Profile Disclosure	Description	Reported	Cross-Reference/Direct Answer
LA13	Composition of governance bodies and breakdown of employees per category according to gender, age group, minority group membership, and other indicators of diversity.	Partially	Putting People First
LA14	Ratio of basic salary of men to women by employee category.	Fully	Wages and salaries are commensurate with the requirements of each job. PSEG's policy is to comply with all state, federal and local laws.

Social:  Human Rights

DMA HR	Disclosure on Management Approach HR	Reported	Cross-Reference/Direct Answer
Disclosure on Management Approach:	Investment and procurement practices, non-discrimination, freedom of association and collective bargaining, security practices	Partially	Standards of Integrity. See more.  Applies to Suppliers, as well. See more.
Policy	Brief, organization-wide policy or policies that define the organization’s overall commitment to the human rights. Aspects including: Rights identified as priorities; Application of the policy or policies in terms of country of operations and business partners; and Policy or policies which may reasonably be considered likely to affect employees’ decisions to join a trade union, or bargain collectively.	Fully	Proxy Statement, Standards of Integrity
Organizational Responsibility	The most senior position with operational responsibility for human rights Aspects, or an explanation of how operational responsibility is divided at senior level for these Aspects.	Fully	Proxy Statement
Training and Awareness	Procedures related to training and raising awareness in relation to the human rights Aspects.	Fully	Standards of Integrity

Human Rights Indicators

Investment and Procurement Action

Profile Disclosure	Description	Reported	Cross-Reference/Direct Answer
HR1	Percentage and total number of significant investment agreements that include human rights clauses or that have undergone human rights screening.	Fully	We are primarily a domestic U.S. company and this is not a significant issue at this time. We operate in compliance with applicable laws and regulations at our U.S. facilities.
HR2	Percentage of significant suppliers and contractors that have undergone screening on human rights and actions taken.	Fully	100%
HR3	Total hours of employee training on policies and procedures concerning aspects of human rights that are relevant to operations, including the percentage of employees trained.	Fully	Our employees are trained on the Standards of Integrity, which includes human rights topics.

Non-Discrimination

Profile Disclosure	Description	Reported	Cross-Reference/Direct Answer
HR4	Total number of incidents of discrimination and actions taken.	Not	This is not reported publicly. Company policies require management action upon allegations of discriminatory behavior.

Freedom of Association and Collective Bargaining

Profile Disclosure	Description	Reported	Cross-Reference/Direct Answer
HR5	Operations identified in which the right to exercise freedom of association and collective bargaining may be at significant risk, and actions taken to support these rights.	Fully	None

Social

Society

DMA SO	Disclosure on Management Approach SO	Reported	Cross-Reference/Direct Answer
Disclosure on Management Approach:	Local Communities, corruption, public policy, anti-competitive behavior, compliance	Fully	Our Community, Standards of Integrity
Policy	Brief, organization-wide policy (or policies) that defines the organization’s overall commitment relating to the Society Aspects listed above, or state where this can be found in public domain	Fully	Our Community, Putting People First, Standards of Integrity.
Organizational Responsibility	The most senior position with operational responsibility for Society Aspects or explain how operational responsibility is divided at the senior level for these Aspects.	Fully	The Director of Corporate Social Responsibility is also the President of the PSEG Foundation and has overall responsibility for interpretation, implementation, monitoring, maintenance and communications of this Policy and the Corporate Social Investment Strategy (CSIS) Practices.
Training and Awareness	Procedures related to training and raising awareness in relation to the Society Aspects.	Fully	Standards of Integrity
EU19	Community: Stakeholder participation in the decision making process related to energy planning and infrastructure development.	Fully	Engaging our Stakeholders
EU20	Community: Approach to managing the impacts of displacement	Fully	N/A
EU21	Disaster/Emergency Planning and Response: Contingency planning measures, disaster/emergency management plan and training programs, and recovery/restoration plans.	Fully	PSEG has a comprehensive Business Interruption and Crisis Management program to ensure all appropriate measures are in place to preserve life, property, business operations, financial integrity, and public image/reputation of the Company, in the event of a significant interruption of business occurs, or other adverse event which threatens the survival of the company.  The Company maintains and exercises an Executive Crisis Management Team & Plans, Business Continuity Plans for all critical and essential processes, IT Disaster Recovery Plans for vital applications, Life Safety Evaluation Plans, and Facility Emergency Plans.

Society Performance Indicators

Local Communities

Profile Disclosure	Description	Reported	Cross-Reference/Direct Answer
SO1	Nature, scope, and effectiveness of any programs and practices that assess and manage the impacts of operations on communities, including entering, operating, and exiting.	Fully	Putting People First
EU22	Number of people physically or economically displaced and compensation, broken down by type of project.	Fully	None

Corruption

Profile Disclosure	Description	Reported	Cross-Reference/Direct Answer
SO2	Percentage and total number of business units analyzed for risks related to corruption.	Fully	100%
SO3	Percentage of employees trained in organization's anti-corruption policies and procedures.	Fully	PSEG management, administrative, supervisory and technical (MAST) associates must complete training program on the Standards of Integrity  and also must annually complete a certification that they understand and are in compliance with them. Union associates are given in-person training on the SOI but do not complete a certification. We monitor and report results to the Audit Committee of the Board of Directors.

Public Policy

Profile Disclosure	Description	Reported	Cross-Reference/Direct Answer
SO5	Public policy positions and participation in public policy development and lobbying.	Fully	10-K, see Regulatory Issues, 10-K, see Overview of 2011 and Future Outlook

Compliance

Profile Disclosure	Description	Reported	Cross-Reference/Direct Answer
SO8	Monetary value of significant fines and total number of non-monetary sanctions for non-compliance with laws and regulations.	Fully	Leaders in Providing Green Energy and 10-K, page 47

Product Responsibility

DMA PR	Disclosure on Management Approach LA	Reported	Cross-Reference/Direct Answer
Disclosure on Management Approach:	Customer health and safety, product and service labeling, marketing communications, customer privacy, compliance, access	Fully	Safety First, Privacy Policy
Policy	Brief, organization-wide policy (or policies) that defines the organization’s overall commitment relating to the Product Responsibility Aspects listed above, or state where this can be found in public domain	Fully	10-K
EU23	Access: Programs, including those in partnership with government, to improve or maintain access to electricity and customer support services.	Fully	Payment Assistance Programs
EU24	Provision of Information: Practices to address language, cultural, low literacy and disability related barriers to accessing and safely using electricity and customer support services.	Fully	Spanish language customer service information is available through the toll free number, as well as online, particularly for bill payment and payment assistance programs.  Solar loan program materials are also available in Spanish.

Customer Health and Safety

Profile Disclosure	Description	Reported	Cross-Reference/Direct Answer
PR1	Life cycle stages in which health and safety impacts of products and services are assessed for improvement, and percentage of significant products and services categories subject to such procedures.	Partially	Standards of Integrity, 10-K
EU25	Number of injuries and fatalities to the public involving company assets, including legal judgments, settlements and pending legal cases of diseases.	Fully	Putting People First

Product and service labeling

Profile Disclosure	Description	Reported	Cross-Reference/Direct Answer
PR3	Type of product and service information required by procedures, and percentage of significant products and services subject to such information requirements.	Fully	Electric and natural gas service are not labeled. We provide extensive safety information through bill inserts, bill messages, announcements, targeted mailings and our website.
PR5	Practices related to customer satisfaction, including results of surveys measuring customer satisfaction.	Fully	Providing Safe and Reliable Energy
PR6	Programs for adherence to laws, standards, and voluntary codes related to marketing communications, including advertising, promotion, and sponsorship.	Fully	Marketing communications conform to all known standards

Marketing communications

Profile Disclosure	Description	Reported	Cross-Reference/Direct Answer
PR7	Total number of incidents of non-compliance with regulations and voluntary codes concerning marketing communications, including advertising, promotion, and sponsorship by type of outcomes.	Fully	None

Customer privacy

Profile Disclosure	Description	Reported	Cross-Reference/Direct Answer
PR8	Total number of substantiated complaints regarding breaches of customer privacy and losses of customer data.	Fully	PSEG implements consistent measures to comply with the applicable laws, rules and regulations. See Private Policy

Compliance

Profile Disclosure	Description	Reported	Cross-Reference/Direct Answer
PR9	Monetary value of significant fines for non-compliance with laws and regulations concerning the provision and use of products and services.	Fully	10-K Legal proceedings
EU26	Access: Percentage of population un-served in licensed distribution or service areas.	Not	This indicator has been evaluated as not material for PSEG.
EU27	Access: Number of residential disconnections for non-payment, broken down by duration of disconnection and by regulatory regime.	Not	PSEG does not track this information as specified in the GRI guidelines.
EU28	Access: Power outage frequency.	Fully	SAIFI, see Providing Safe and Reliable Energy
EU29	Access: Average power outage duration.	Fully	SAIDI, see Providing Safe and Reliable Energy
EU30	Access: Average plant availability factor by energy source and by regulatory regime.	Fully	10-K, Presentation to investors, Our Approach to Sustainability