- Customer Service
- Save Energy & Money
- Education & Safety
- Manage My Account
Customer Service /
- View or Pay My Bill
- Walk-in Customer Service Centers
- Contact Us
- Start, Stop or Transfer Service
- Service Upgrade and New Installations
- Repair, Replace & Protect My Equipment
- Submit My Meter Reading
- Report Power Outage
- Help Paying My Bill
- File a Claim
- Life-Sustaining Equipment
- Energy Choice
Frequently Asked Questions
|The following are commonly asked questions and answers about New Jersey Energy Choice.|
|What is New Jersey Energy Choice, and what does it mean to me?
NJ Energy Choice is the most comprehensive energy restructuring program in the country. Here's what it means to you:
No, you can keep things just the way they are. The intent of the law is to give consumers and businesses more choices, not force them to switch. There is no deadline and no time limit. You can switch, or switch back for that matter, at any time.
That's called slamming, and it's illegal. Suppliers will face loss of license and/or stiff fines under the provisions of New Jersey's strong anti-slamming law. Think you've been misled or slammed? Call 1-800-624-0241.
When you talk about your "utility company" chances are you're referring to your electric/gas distributor. This company owns the power lines, pipes and other equipment that sends the energy into your home or business. The option you have is to choose the electric and/or natural gas supplier. That's the company licensed to supply you with natural gas or electric.
Your energy bill shows a price to compare. All you have to do is subtract the prospective energy generation supplier's price from the price to compare for the electric and residential natural gas. The difference is your savings. Multiply your savings by your average monthly usage (which can be found in your shopping guide). The total is your average monthly savings.
Be sure to ask the following questions:
If your new supplier fails to provide service, PSE&G will step in and provide you with uninterrupted service. You will continue to receive the same prompt, quality service you've come to expect.
In case of an emergency, you will still call PSE&G, also known as the distribution company.
No. The numerous programs provided by electric and natural gas companies to assist and protect low-income customers will remain in place.