Frequently Asked Questions

• What is New Jersey Energy Choice, and what does it mean to me?
• Do I have to make a choice?
• What if I'm switched without my consent?
• What is the difference between a supplier and a distributor?
• How do I compare energy prices?
• Aside from price, what else do I need to know about a prospective supplier?
• What if I choose a new supplier who ends up being unreliable?
• Who do I call in case of emergency?
• I'm on a low-income assistance program. Am I affected by New Jersey Energy Choice?

NJ Energy Choice is the most comprehensive energy restructuring program in the country. Here's what it means to you:

• The freedom to choose your electric and/or natural gas supplier. This allows you to comparison shop and possibly save money.
• Choosing your own energy supplier gives you the opportunity to help protect the environment by choosing a supplier with cleaner power.

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Do I have to make a choice?

No, you can keep things just the way they are. The intent of the law is to give consumers and businesses more choices, not force them to switch. There is no deadline and no time limit. You can switch, or switch back for that matter, at any time.

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What if I'm switched without my consent?

That's called slamming, and it's illegal. Suppliers will face loss of license and/or stiff fines under the provisions of New Jersey's strong anti-slamming law. Think you've been misled or slammed? Call 1-800-624-0241.

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What is the difference between a supplier and a distributor?

When you talk about your "utility company" chances are you're referring to your electric/gas distributor. This company owns the power lines, pipes and other equipment that sends the energy into your home or business. The option you have is to choose the electric and/or natural gas supplier. That's the company licensed to supply you with natural gas or electric.

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How do I compare energy prices?

Your energy bill shows a price to compare. All you have to do is subtract the prospective energy generation supplier's price from the price to compare for the electric and residential natural gas. The difference is your savings. Multiply your savings by your average monthly usage (which can be found in your shopping guide). The total is your average monthly savings.

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Aside from price, what else do I need to know about a prospective supplier?

Be sure to ask the following questions:

• What is included in the price?
• What is the length of the agreement?
• Is the price the same throughout the agreement?
• Is there a penalty for early cancellation?
• Are there any restrictions to usage?
• Will there be any other charges on the bill?

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What if I choose a new supplier who ends up being unreliable?

If your new supplier fails to provide service, PSE&G will step in and provide you with uninterrupted service. You will continue to receive the same prompt, quality service you've come to expect.

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Who do I call in case of emergency?

In case of an emergency, you will still call PSE&G, also known as the distribution company.

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I'm on a low-income assistance program. Am I affected by New Jersey Energy Choice?

No. The numerous programs provided by electric and natural gas companies to assist and protect low-income customers will remain in place.