Is that really a PSE&G employee at your door?
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All PSE&G employees—meter readers, service women and men, and office workers—always wear a badge that tells you who we are. The badge, or identification card (ID for short), is orange and has the employee’s name, photograph and the PSE&G logo on it (and looks like the badge pictured here). When someone knocks on your door and says that he or she is from PSE&G, ask to see the ID badge. If they don’t show you a PSE&G badge, don’t let them in! If you’re still not sure, have the person wait outside and call us at 1-800-436-PSEG (7734) to check the person’s identity. Also keep in mind that our service employees will never ask for payment or collect money for any repair work. PSE&G will send you a bill by mail. Only our field collectors are allowed to make such requests because their job is to collect money for past due bills. |
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Why meter reading is important. We want to be sure that customers pay only for the energy they use. Your monthly gas and electric bill has a section labeled "next meter reading date." This tells you the exact day that one of our employees will come to your home to take a meter reading. Try to be home that day if the meters are located inside so we can determine how much energy was used the month before, and avoid an estimated charge on your next bill.
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About estimated charges. While we always try to read the electric and/or gas meter each month, there are times when we can’t. For example, we may not be able to read the meter if there is no one at home to let us in. Also, if the weather creates unsafe conditions, our meter readers may not come. When the meter is not read, you will receive an estimated bill, based on how much energy you have used in the past and the present weather conditions. When this happens, you will see the words “estimated reading” under the “Usage” column on your bill. (Back to Top)
Do-it-yourself meter readings. Sometimes, you just cannot be home when PSE&G plans to stop by for a meter reading. When this happens, you have two options: 1. If you have a computer, log on to pseg.com/meter and type in our account and meter information yourself. It’s quick and easy. Do this between two and seven days before the meter reading date listed on your current bill and you won’t have to worry about paying estimated charges. 2. For your convenience, you also can submit your meter reading by calling PSE&G's dedicated Record-a-Meter reporting system at 1-800-622-0197 on the day before your scheduled meter reading date, which can be found on page one of your bill. (Back to Top)
Remote meter reading (via Electronic Remote Transmitter or ERT). PSE&G offers meters that do not require us to come inside your home for a reading. For a fee, PSE&G can install a meter, with no wiring, that can be read from outside. There is a small monthly charge for this service. Charges are not applied where automated meter readings are collected. For information, please call PSE&G Customer Service at 1-800-436-PSEG (7734). (Back to Top)
PSE&G gas customers only. If you switch to gas to heat your home, and are a PSE&G gas customer, please let us know. This information is important so that we can update your account, and provide better estimates of gas usage when your meter cannot be read. In northern New Jersey (north of Mercer County), call 1-800-782-0067. In southern New Jersey (Mercer County and below), call 1-800-832-0076. (Back to Top)
Moving? Be sure to let us know. A fast way is by using your computer. Visit www.pseg.com/moving and, in minutes, you will be able to transfer your gas and electric service or ask for electric and gas service to be turned on or off. Or, you can always call us at 1-800-436-PSEG (7734).
PSE&G strives to keep your family safe and comfortable, day in and day out.
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