November 2009
- For a quick and easy way to contact PSE&G, use our self-service features by logging into My Account on www.pseg.com. You can schedule appointments, turn service on and off, view and pay your bill, and much more. If you need to call, it’s best to avoid our busiest times during business hours on Mondays.
- Save time and trees with Paperless Billing from PSE&G. With this environmentally friendly option, you will no longer receive a paper bill. Instead, you will receive an email each month notifying you that your bill is ready to view online. Paperless Billing also provides quick and secure access to your bill and billing history at any time. To enroll, visit www.pseg.com, and log into My Account.
- Do you need your heating system or water heater replaced? PSE&G WorryFree Replacements can help. You’ll get a free price quote before work begins, quality service from a company you can trust, and an easy payment plan. Plus, if you purchase high efficiency equipment, you may qualify for rebates, tax credits and a 24 month payment option. Call 1-800-539-PSEG for more information.
- Cold weather is here! To learn about ways to manage your winter heating bills, go to www.pseg.com/saveenergy.
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October 2009
- Did you know that PSE&G offers Paperless Billing? With this environmentally friendly option, you will no longer receive a paper bill. Instead, you will receive an email each month notifying you that your bill is available and ready to view online. To enroll, visit www.pseg.com, and log into My Account.
- Do you need your heating system or water heater replaced? PSE&G WorryFree Replacements can help. You’ll get a free price quote before work begins, quality service from a company you can trust, and an easy payment plan. Plus, if you purchase high efficiency equipment, you may qualify for rebates, tax credits and a 24 month payment option. Call 800-539-PSEG for more information.
- Help families in financial crisis by contributing to New Jersey SHARES, which helps to pay utility bills of households in need. Visit www.njshares.org or call 1-866-NJSHARES for more information.
- Cold weather is coming! To learn about ways to manage your winter heating bills, go to www.pseg.com/saveenergy
- In October, Customer Service Professionals throughout the country celebrate National Customer Service Week. In honor of this week, PSE&G would like to thank you for your business, and recognize our Customer Service Professionals who work hard to serve you every day.
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September 2009
- Did you know that PSE&G offers Paperless Billing? With this environmentally friendly option, you will no longer receive a paper bill. Instead, you will receive an email each month notifying you that your bill is available and ready to view online. To enroll, visit www.pseg.com, and log into My Account.
- Start up your heating system now, before you really need to use it. By doing so, you'll find out if it's working properly, and avoid a delay if repairs are needed.
- Improving the energy efficiency of your home could lower your federal tax bill, as well as your energy bill! For more information about tax credits for purchasing certain energy efficient home improvements and electric vehicles, visit www.irs.gov/recovery
- Planning to move? Close and open your PSE&G account online. It's quick and easy. Log into My Account at www.pseg.com
- PSE&G’s Home Energy Toolkit can help you track your home’s energy efficiency, learn how you spend your energy dollars, compare your month-to-month energy costs, and receive energy saving tips. Go to www.pseg.com and log in to My Account.
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August 2009
- This bill reflects a BPU approved change in the Delivery portion of your gas bill. This increase is to recover costs associated with Regional Greenhouse Gas Initiative programs and Societal Benefits Clause. Tariff information is available at www.pseg.com.
- This bill reflects a BPU approved change in the Delivery portion of your electric bill. This increase is to recover costs associated with Regional Greenhouse Gas Initiative programs and Societal Benefits Clause. Tariff information is available at www.pseg.com.
- This bill reflects a BPU approved change in the Delivery portions of your electric and gas bill. This increase is to recover costs associated with Regional Greenhouse Gas Initiative programs and Societal Benefits Clause. Tariff information is available at www.pseg.com.
- Did you know that PSE&G now offers paperless billing? With this environmentally friendly option, you will no longer receive a paper bill. Instead, you will receive an email each month notifying you that your bill is available and ready to view online. To enroll, visit www.pseg.com, and log into My Account.
- Start up your heating system before September 13 and save $25. Between September 14 and October 31, there is a $25 turn-on charge. By checking your heating system now, you'll find out if it's working properly, and avoid the wait if repairs are needed. Click here for more information.
- Our goal is to keep the power on, but in case there is loss of power: stay away from downed power lines, keep refrigerator and freezer doors closed, use caution with candles, and turn off lights and appliances to avoid overloading circuits once power is restored.
- PSE&G’s new Home Energy Toolkit can help you track your home’s energy efficiency, learn how you spend your energy dollars, compare your month-to-month energy costs, and receive energy saving tips. Go to www.pseg.com and log in to My Account.
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July 2009
- Due to the transition to our new customer information and billing system, you were not billed for one or more of your WorryFree contracts in April. Therefore, this bill reflects current charges for your WorryFree contracts, as well as charges not billed in April. We apologize for any inconvenience this may have caused.
- You can now manage your PSE&G account online. View and pay your bill, enroll in Paperless Billing, sign up for WorryFree contracts and more! Log in to My Account at www.pseg.com for more information.
- Summer’s here! Visit www.pseg.com/saveenergy where you can find helpful energy saving information. No internet access? Request a FREE Energy Savers brochure by calling 1-800-854-4444.
- PSE&G's Equal Payment Plan (EPP) allows you to pay the same amount each month for your energy bill. You pay for the exact amount of energy you use, but the total cost is spread equally throughout the year. (Every year, your account is reviewed and you are billed your regular EPP amount minus any credit owed to you, or plus any balance that is due.) To enroll, go to www.pseg.com/epp, or call 1-888-275-7734 (PSEG).
- PSE&G reports payment history information to credit reporting agencies for commercial and industrial customer accounts.
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June 2009
- You can now manage your PSE&G account online. View and pay your bill, enroll in Paperless Billing, sign up for WorryFree contracts and more. See the enclosed bill insert, or log in to My Account at www.pseg.com for more information.
- Please help keep New Jersey’s roads safe. Be mindful of emergency vehicles on the roads. Remember to slow down and respect all traffic cones and signs when you see PSE&G crews working along the roadway.
- PSE&G’s new Home Energy Toolkit can help you track your home’s energy efficiency, learn how you spend your energy dollars, compare your month-to-month energy costs, and receive energy saving tips. Go to www.pseg.com and log in to My Account.
- If you choose to pay your PSE&G bill through a payment agent, please use Western Union. Western Union is the only authorized payment agent for PSE&G. Call Western Union at 800-325-6000, option 2, then option 1 to determine the closest location. We can not guarantee receipt of your payment to any unauthorized agent of PSE&G. You can also pay your PSE&G bill at our Customer Service Centers, or through My Account at www.pseg.com.
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May 2009
- This bill reflects BPU-approved changes in the Delivery portion of your electric bill. These increases are to recover the costs associated with the acceleration of electric capital expenditures related to the improvement in reliability and operation of the distribution infrastructure and to recover costs associated with the implementation of a Demand Response Program at the direction of the BPU. The total impact on an average residential electric customer is an annual bill increase of approximately 0.18%. Tariff information is available at www.pseg.com.
- This bill reflects a BPU-approved change in your gas bill. This increase is to recover costs associated with the acceleration of gas capital expenditures related to the improvement in reliability and operation of the distribution infrastructure. The impact on an average residential gas heating customer is an annual bill increase of approximately 0.38%. Tariff information is available at www.pseg.com.
- If you have coverage under the WorryFree Residential Contracts Program, there will be a small additional monthly charge for some service contracts starting in June. The additional monthly charge will be 19 cents for a dryer, 20 cents for a washer, 27 cents for a dishwasher, and 29 cents for a refrigerator. These charges will be effective on your contract renewal date.
- In our effort to continually improve customer service, we have replaced our customer information and billing system. Due to this upgrade, the number of days billed in May will be slightly higher than the normal number of days in a billing month. This means your bill may be slightly higher than usual. Please be assured that your bill continues to be based on your energy usage. If you are an Equal Payment Plan customer, the change in billing days will not affect your monthly payment.
- Interested in supporting electricity generated from clean renewable sources? For more information, visit www.NJCleanEnergy.com
- Is your home in foreclosure? Help is available, so don't delay! The New Jersey Judiciary Foreclosure Mediation Program provides free housing counselors, free legal assistance, and free mediation to eligible homeowners. Call 888-989-5277, or visit www.njforeclosuremediation.org.
- PSE&G reports payment history information to credit reporting agencies for commercial and industrial customer accounts.
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April 2009
- In our effort to continually improve customer satisfaction, we are in the process of replacing our customer information and billing system. Due to this upgrade, the number of days billed in April will be slightly higher than the normal number of days in a billing month. This means your bill may be slightly higher than usual. Please be assured that your bill continues to be based on your energy usage. If you are an Equal Payment Plan customer, the change in billing days will not affect your monthly payment.
- The Low Income Home Energy Assistance Program (LIHEAP) is available to help you pay your winter heating bill. The deadline to apply is April 30, 2009, so don’t delay!
- Interested in supporting electricity generated from clean renewable sources? For more information, see the enclosed CleanPower Choice Program insert, or visit www.NJCleanEnergy.com
- The safety of our employees is important to us. Please put dogs and other animals behind closed doors when our employees visit your home.
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March 2009
- Effective March 1st, residential gas bills decreased by 7 percent due to a decline in the wholesale price of natural gas. Under the new rates, a typical residential gas heating customer who uses 200 therms in a winter month, or 1,210 therms per year, will see a decrease of $136.36 annually. Combined with a 5 percent reduction in gas bills that took effect on January 1, 2009, there has been a total reduction of about 12 percent this year.
- Learn what you can do to make a difference in the battle against climate change at PSEG GreenFest 2009 from April 3 - 5 at the Garden State Exhibit Center in Somerset, NJ. For more details, visit www.pseggreenfest.com
- Looking to make your home more energy efficient? Visit www.energystar.gov for more information.
- Is your home in foreclosure? Help is available, so don't delay! The New Jersey Judiciary Foreclosure Mediation Program provides free housing counselors, free legal assistance, and free mediation to eligible homeowners. Call 888-989-5277, or visit www.njforeclosuremediation.org.
- To report that a street light is out in your neighborhood, go to www.pseg.com/streetlight, or call 1-800-436-PSEG (7734). Tell us the location of the street light, the nearest cross street, and if possible, the pole number (usually located on a metal strip attached to the pole).
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February 2009
- The Low Income Home Energy Assistance Program (LIHEAP) is now available to help you pay your winter heating bill. Please read the enclosed insert to find out if you qualify. The deadline to apply is April 30, 2009.
- Want to control your energy costs this winter? Take a free Home Energy Analysis to learn about easy ways to use less energy and save money. Go to njcleanenergy.com or call 1-866-NJSMART (1-866-657-6278).
- Do you need help paying your PSE&G bill? The NJ SHARES program helps households that are not eligible for low income programs. Money is available on a first come, first served basis, so don’t delay! To find out where to apply, call 1-866-NJSHARES (657-4273) or visit www.njshares.org
- The safety of our employees is important to us. Please put dogs and other animals behind closed doors when our employees visit your home.
- If you worked full or part time in 2008 and earned less than $42,000, you may receive an Earned Income Tax Credit (EITC). For information about the Federal EITC, call 1-800-829-1040, or visit www.irs.gov/eitc. For information about the State EITC, call 1-888-698-9065, or visit www.njtaxation.org. To find the closest location for FREE tax preparation, call NJ’s hotline, 2-1-1.
- You can't see, smell or taste carbon monoxide, but a buildup of this gas can cause illness or even death. Install a carbon monoxide detector on every floor in your home.
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January 2009
- In early 2009, we will launch a new customer service system. Due to the transition to the new system, the number of “days billed” in January is lower than normal. These days will be added to your February bill. This means your total amount due may be lower than you expect in January, and higher in February. If you are an Equal Payment Plan customer, the change in billing days will not affect your monthly payment.
- In early 2009, we will launch a new customer service system. Due to the transition to the new system, the number of “days billed” in January is lower than normal. These days will be added to your February and March bills. This means your total amount due may be lower than you expect in January, and higher in February and March. If you are an Equal Payment Plan customer, the change in billing days will not affect your monthly payment.
- In early 2009, we will launch a new customer service system. Due to the transition to the new system, your bill may have been lower than you expected in December and January, and higher in February and March. If you are an Equal Payment Plan customer, this will not affect your monthly payment.
- You can't see, smell or taste carbon monoxide, but a buildup of this gas can cause illness or even death. Install a carbon monoxide detector on every floor in your home.
- If you worked full or part time in 2008 and earned less than $42,000, you may receive an Earned Income Tax Credit (EITC). For information about the Federal EITC, call 1-800-829-1040, or visit www.irs.gov/eitc. For information about the State EITC, call 1-888-698-9065, or visit www.njtaxation.org. To find the closest location for FREE tax preparation, call NJ’s hotline, 2-1-1.
- PSE&G reports payment history information to credit reporting agencies for commercial and industrial customer accounts.
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December 2008
- Need help paying your heating bill this winter? Applications for the Low Income Home Energy Assistance Program (LIHEAP) are now being accepted. To pick up an application, visit your local PSE&G Customer Service Center. For more information, call 1-800-510-3102 or visit www.pseg.com/liheap. Don’t delay!
- Please help to keep our employees safe. Make sure the path leading to your meters and other outside electrical equipment, is free of clutter, ice and snow.
- Want to compare oil and gas heating costs? Visit www.pseg.com/heatingcalculator for more information.
- Consider replacing your standard incandescent light bulbs with ENERGY STAR compact fluorescent light (CFL) bulbs. CFLs use about 75 percent less energy than standard bulbs and last up to 20 times longer. For more information, visit www.energystar.gov.
- Parents, teachers and students – Interested in energy or environmental education? Go to www.pseg.com/community where you’ll find fun, educational information about electricity, natural gas, energy conservation, and more.
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November 2008
- This bill reflects BPU-approved change in the Delivery portion of your gas bill. This change is related to the Societal Benefits Charge to reimburse utilities for the cost of mandated programs. Click here for Tariff information.
- This bill reflects a BPU-approved change in the Delivery portion of your gas bill related to the Societal Benefits Charge, to reimburse utilities for the cost of mandated programs. Click here for Tariff information.
- This bill reflects a BPU-approved change in the Delivery portion of your electric bill related to the Societal Benefits Charge, to reimburse utilities for the cost of mandated programs. Click here for Tariff information.
- In early 2009, we will launch a new customer service system. As part of the transition to the new system, your meter will be read earlier in December than previously scheduled. The new date is indicated on the front page of this bill. Please note that your meter may be read on a Saturday or Sunday.
The last sentence regarding meter reading on Saturday and Sunday will only be sent to routes that may be read on weekends.
- Colder weather is coming! To learn about ways to manage your winter heating bills, go to www.pseg.com/saveenergy
- You can't see, smell or taste carbon monoxide, but a buildup of this gas can cause illness or even death. Install a carbon monoxide detector on every floor in your home.
- Do you or a family member use life sustaining equipment at home? Let PSE&G know by calling 1-800-436-PSEG, and we will do our best to restore service as soon as possible in the event of an outage.
- Need help paying your heating bill this winter? Applications for both the Low Income Home Energy Assistance Program (LIHEAP) and Universal Service Fund are now being accepted. Visit a PSE&G Customer Service Center or www.pseg.com/billassistance for more information.
- PSE&G reports credit history information to credit reporting agencies for commercial and industrial customer accounts.
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