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Whom do I call if I have an Electric Choice related problem or question? Refer to our contact list on this website. Here, you will find names and contact information for Electric Choice. If you have a general inquiry, or don’t know who to call regarding an issue, please contact the TPS Support Team at 1-800-664-4761 Option #1 or e-mail TPSupplier@pseg.com .
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How do I become accredited as a Third Party Supplier? As a third-party supplier, you must be certified and/or licensed by the BPU in accordance with BPU regulations and procedures. Electric suppliers must also execute the appropriate PJM and FERC applications, credit reviews and agreements that are appropriate to the levels and types of business you plan to conduct with PJM.
In order to become eligible to participate in retail access by serving the loads of customers located within PSE&G electric service territory, the TPS must be accredited by PSE&G.
As part of the accreditation process each TPS must complete and mail the TPS application (copy attached in Appendix B of the TPS Operating Manual) available on this website and provide the required documentation listed on page three (3) of the application to:
PSE&G Retail Business Services
Attn.: Manager - Financial and Risk Management
80 Park Plaza, T-18
Newark, NJ 07102
The accreditation processes are discussed further in the Creditworthiness section of the TPS Operating Manual:
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How does a TPS obtain historical usage data for a customer, prior to enrolling the customer? The customer can call the customer service telephone number on their bill (1 800 436-7734) and request the information be mailed to a supplier’s address, the customer or supplier can fax an authorization to PSE&G at 908 497-1763 or the supplier can submit and EDI historical usage request. When using the authorization form (which can be found on the BPU website) the customer must sign it. Customer Usage Information Authorization (Non-Residential). (Back to Top)
Do customers receive a single bill or two? Under the Customer Billing Process, the Third Party Supplier will provide all customers the opportunity of choosing either the one (1) or two (2) bill option. These processes are discussed further in the Customer Billing Process section of the TPS Operating Manual:
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When are suppliers paid for their charges under a single bill option? Twenty (20) days after PSE&G accepts the Supplier’s charges through EDI, PSE&G’s bank forwards a payment to the Supplier regardless of whether the customer paid the charges billed or not. (Back to Top)
We received usage for an area lighting account, but the meter reading indexes are missing, Why? There are no readings because there is no meter. Lighting is unmetered and billed on a size/hour’s used equation. (Back to Top)
I want to be clear on the definition of the "price to compare." The "price to compare" is comprised of three components; Energy price, Generation obligation price and Transmission obligation price for the customer's monthly KWHR usage. (Back to Top)
What holidays won't meters be read? Meter readings will not be performed on:
- New Year's Day
- President's Day
- Good Friday
- Memorial Day
- Fourth of July
- Labor Day
- Thanksgiving
- Day After Thanksgiving
- Christmas Day
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